500 error after install.

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valdeg
Posts: 3
Joined: Sat 26. Mar 2016, 15:23

500 error after install.

Post by valdeg »

Hello,

Im experiencing 500 error after keyhelp installation, when i'm trying to access panel. OS - Ubuntu 14.04

keyhelp.error.log -

[Thu Jul 28 21:18:01.893132 2016] [fastcgi:error] [pid 2854:tid 139713553131264] (2)No such file or directory: [client 217.159.171.208:34614] FastCGI$
[Thu Jul 28 21:18:01.893293 2016] [fastcgi:error] [pid 2854:tid 139713553131264] [client 217.159.171.208:34614] FastCGI: incomplete headers (0 bytes)$
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Martin
Posts: 984
Joined: Wed 20. Jan 2016, 00:43

Re: 500 error after install.

Post by Martin »

Hello,

did you recieve any error messages during installation?

Did you already try to restart php5-fpm? If this service is not running properly, it also can cause error 500 with the mentioned error message in logfile.
Viele Grüße,
Martin
Vidschofelix
Posts: 1
Joined: Tue 25. Jul 2017, 10:27

Re: 500 error after install.

Post by Vidschofelix »

I had the same.

Running php5-fpm showed:

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[25-Jul-2017 10:11:49] ERROR: unable to bind listening socket for address '/run/php/keyhelp_gitlab.socket': No such file or directory (2)
[25-Jul-2017 10:11:49] ERROR: FPM initialization failed
Checking the /run direcory, no php dir there, so i ran

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sudo mkdir /run/php
and instantly sockets appeared and the website was available.
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