Error installing on Ubuntu 18.04

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tom83
Posts: 64
Joined: Thu 22. Aug 2019, 21:33

Error installing on Ubuntu 18.04

Post by tom83 »

Hello,
I've tried to install KeyHelp on VULTR instance using fresh Ubuntu 18.04 and got this error:

Code: Select all

Installation is running:



Update sources list ...                     [OKAY]

Installation requirements ...               [OKAY]

Sudo ...                                    [OKAY]

Bind9 ...                                   [OKAY]

SSL/TLS ...                                 [OKAY]

PHP ...                                     [OKAY]

Apache web server ...                       [OKAY]

PHP-FPM ...                                 [OKAY]

MariaDB ...                                 [OKAY]

KeyHelp ...                                 [OKAY]

Firewall ...                                [OKAY]

SSH ...                                     [OKAY]

ProFTPD ...                                 [OKAY]

Postfix ...                                 [OKAY]

Dovecot ...                                 [OKAY]

OpenDKIM ...                                [OKAY]

Email protection ...                        [OKAY]

AWStats ...                                 [OKAY]

Fail2ban ...                                [ERROR]

Logrotate ...                               [ERROR]

PhpMyAdmin 4.9.0.1 ...                      [OKAY]

Adminer 4.7.1 ...                           [OKAY]

Roundcube 1.3.9 Multilanguage ...           [OKAY]

Rainloop 1.13.0 (Community Edition) ...     [OKAY]

Quota ...                                   [ERROR]

Apparmor ...                                [ERROR]

7-zip ...                                   [ERROR]

Hide LTS notice ...                         [OKAY]

Update message of the day ...               [OKAY]

Nano ...                                    [ERROR]

Curl ...                                    [ERROR]

NTP ...                                     [ERROR]

Cron daemon ...                             [ERROR]



Errors occurred during installation!



For more information, see the log file:

/var/log/keyhelp/install.log



If you need help, please visit our multilingual support community:

https://community.keyhelp.de



You will find your login information on your server in the file:

/root/keyhelp_login_data_2019-08-22_19-26-57


----------
Here are the file /var/log/keyhelp/install.log :

Code: Select all




   _  __          _   _     _    (R)
  | |/ /___ _   _| |_| |___| |___  
  | | /  -_) |_/ |  _  | -_) | _ \ 
  |_|\_\___|\__, |_| |_|___|_|  _/ Your Administration-Panel
=========== |___/ ========== |_| =========================================

Here you can customize installation parameters.

  Server data
    1) Hostname (FQDN):             keyhelp.mydomain.com

  Administrator account
    2) Username:                     keyadmin
    3) Password:                     mypassHere
    4) Email address:                my@mailaddress

  Server data
    5) Notification after finishing: No


- Available actions ------------------------------------------------------

  S)   Start install
  1-5) Edit data
  Q)   Quit install

Choose action [4]: S


   _  __          _   _     _    (R)
  | |/ /___ _   _| |_| |___| |___  
  | | /  -_) |_/ |  _  | -_) | _ \ 
  |_|\_\___|\__, |_| |_|___|_|  _/ Your Administration-Panel
=========== |___/ ========== |_| =========================================

Installation is running:

Update sources list ...                     [OKAY]
Installation requirements ...               [OKAY]
Sudo ...                                    [OKAY]
Bind9 ...                                   [OKAY]
SSL/TLS ...                                 [OKAY]
PHP ...                                     [OKAY]
Apache web server ...                       [OKAY]
PHP-FPM ...                                 [OKAY]
MariaDB ...                                 [OKAY]
KeyHelp ...                                 [OKAY]
Firewall ...                                [OKAY]
SSH ...                                     [OKAY]
ProFTPD ...                                 [OKAY]
Postfix ...                                 [OKAY]
Dovecot ...                                 [OKAY]
OpenDKIM ...                                [OKAY]
Email protection ...                        [OKAY]
AWStats ...                                 [OKAY]
Fail2ban ...                                [ERROR]
Logrotate ...                               [ERROR]
PhpMyAdmin 4.9.0.1 ...                      [OKAY]
Adminer 4.7.1 ...                           [OKAY]
Roundcube 1.3.9 Multilanguage ...           [OKAY]
Rainloop 1.13.0 (Community Edition) ...     [OKAY]
Quota ...                                   [ERROR]
Apparmor ...                                [ERROR]
7-zip ...                                   [ERROR]
Hide LTS notice ...                         [OKAY]
Update message of the day ...               [OKAY]
Nano ...                                    [ERROR]
Curl ...                                    [ERROR]
NTP ...                                     [ERROR]
Cron daemon ...                             [ERROR]

Errors occurred during installation!

For more information, see the log file:
/var/log/keyhelp/install.log

If you need help, please visit our multilingual support community:
https://community.keyhelp.de

You will find your login information on your server in the file:
/root/keyhelp_login_data_2019-08-22_19-26-57

!!! Attention !!! The system will reboot in a few seconds (Cancel with CRTL+C).: 0 

Connection to 136.244.84.54 closed by remote host.
Connection to 136.244.84.54 closed.
MacBook-Pro-de-Tom:~ tom$ ssh root@136.244.84.54
root@136.244.84.54's password: 
Welcome to Ubuntu 18.04.2 LTS (GNU/Linux 4.15.0-55-generic x86_64)

 * Documentation:  https://help.ubuntu.com
 * Management:     https://landscape.canonical.com
 * Support:        https://ubuntu.com/advantage

  System information as of Thu Aug 22 19:35:31 UTC 2019

  System load:  0.08               Processes:           110
  Usage of /:   12.3% of 24.55GB   Users logged in:     0
  Memory usage: 50%                IP address for ens3: 136.244.84.54
  Swap usage:   0%


  This server is powered by KeyHelp!
  * Panel access:
      https://keyhelp.mydomain.com/ or https://136.244.84.54/
  * Login data:
      /root/keyhelp_login_data_2019-08-22_19-26-57

21 packages can be updated.
9 updates are security updates.


Last login: Thu Aug 22 19:15:08 2019 from 131.100.93.59
root@keyhelp:~# vi /var/log/keyhelp/install.log
root@keyhelp:~# packet_write_wait: Connection to 136.244.84.54 port 22: Broken pipe
MacBook-Pro-de-Tom:~ Tom$ ssh root@136.244.84.54
root@136.244.84.54's password: 
Welcome to Ubuntu 18.04.2 LTS (GNU/Linux 4.15.0-55-generic x86_64)

 * Documentation:  https://help.ubuntu.com
 * Management:     https://landscape.canonical.com
 * Support:        https://ubuntu.com/advantage

  System information as of Thu Aug 22 19:53:59 UTC 2019

  System load:  0.01               Processes:           111
  Usage of /:   12.3% of 24.55GB   Users logged in:     1
  Memory usage: 55%                IP address for ens3: 136.244.84.54
  Swap usage:   0%


  This server is powered by KeyHelp!
  * Panel access:
      https://keyhelp.mydomain.com/ or https://136.244.84.54/
  * Login data:
      /root/keyhelp_login_data_2019-08-22_19-26-57

21 packages can be updated.
9 updates are security updates.


Last login: Thu Aug 22 19:35:33 2019 from 131.100.93.59
root@keyhelp:~# 
root@keyhelp:~# 
root@keyhelp:~# vi /root/keyhelp_login_data_2019-08-22_19-26-57
root@keyhelp:~# vi /var/log/keyhelp/install.log
root@keyhelp:~# vi /var/log/keyhelp/install.log
root@keyhelp:~# vi /var/log/keyhelp/install.log
root@keyhelp:~# vi /var/log/keyhelp/install.log
root@keyhelp:~# vi /var/log/keyhelp/install.log

  [SKIPPED DUE PREVIOUS ERRORS] exec  | ntpdate -u ntp.ubuntu.com
  [SKIPPED DUE PREVIOUS ERRORS] exec  | apt-get install -y ntp


================================================================================
  Cron daemon
================================================================================

  exec  | apt-get install -y cron
          Reading package lists...FATAL -> Failed to fork.

  >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
  >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ERROR DETECTED <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
  <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<


  [SKIPPED DUE PREVIOUS ERRORS] files | cron/keyhelp => /etc/cron.d/keyhelp

  [SKIPPED DUE PREVIOUS ERRORS] exec  | chmod 0644 /etc/cron.d/keyhelp


################################################################################
################################################################################

=> Errors occurred during installation. <=

Finished install: 2019-08-22 19:26:57
Duration: 298 second(s)
nikko
Posts: 914
Joined: Fri 15. Apr 2016, 16:11

Re: Error installing on Ubuntu 18.04

Post by nikko »

Pls show us

Code: Select all

     /var/log/keyhelp/install.log 
Which virtualization is used?

KH only supports KVM, OpenVZ, dedicated.
The software said: Requires Win Vista®, 7®, 8® or better. And so I installed Linux.
tom83
Posts: 64
Joined: Thu 22. Aug 2019, 21:33

Re: Error installing on Ubuntu 18.04

Post by tom83 »

It's using KVM on VULTR.com Cloud instance.
I've posted the log file above.
(Now I've deleted this server and will try to install again)
tom83
Posts: 64
Joined: Thu 22. Aug 2019, 21:33

Re: Error installing on Ubuntu 18.04

Post by tom83 »

I've installed again on a fresh Ubuntu server and now worked fine the installation.

(I put "SUDO" on the installation code, not sure if was that the problem, but now worked without errors)
SUDO wget https://install.keyhelp.de/get_keyhelp.php -O installkeyhelp.sh ; bash installkeyhelp.sh ;
tom83
Posts: 64
Joined: Thu 22. Aug 2019, 21:33

Re: Error installing on Ubuntu 18.04

Post by tom83 »

Hi,

I'm trying to install KeyHelp on a new fresh Ubuntu server and getting errors (AWStats, Fail2ban, Logrotate).
Using Ubuntu 18.04, KVM, on vultr.com instances.

I tried to install it 3 times. I also tried with "sudo" command and still problem. Here install log:

Code: Select all

=========== |___/ ========== |_| =========================================

Here you can customize installation parameters.

  Server data
    1) Hostname (FQDN):              testek.getcon.com.br

  Administrator account
    2) Usuário:                      administrador
    3) Senha:                        nX1ufhAQSXd84Acy
    4) Email:                        root@testek.getcon.com.br

  Server data
    5) Notification after finishing: suporte@getcon.com.br


- Available actions ------------------------------------------------------

  S)   Start install
  1-5) Edit data
  Q)   Quit install

Choose action [4]: S

   _  __          _   _     _    (R)
  | |/ /___ _   _| |_| |___| |___  
  | | /  -_) |_/ |  _  | -_) | _ \ 
  |_|\_\___|\__, |_| |_|___|_|  _/ Seu painel de administração
=========== |___/ ========== |_| =========================================

Installation is running:

Update sources list ...                     [OKAY]
Installation requirements ...               [OKAY]
Sudo ...                                    [OKAY]
Bind9 ...                                   [OKAY]
SSL/TLS ...                                 [OKAY]
PHP ...                                     [OKAY]
Apache web server ...                       [OKAY]
PHP-FPM ...                                 [OKAY]
MariaDB ...                                 [OKAY]
KeyHelp ...                                 [OKAY]
Firewall ...                                [OKAY]
SSH ...                                     [OKAY]
ProFTPD ...                                 [OKAY]
Postfix ...                                 [OKAY]
Dovecot ...                                 [OKAY]
OpenDKIM ...                                [OKAY]
Email protection ...                        [OKAY]
AWStats ...                                 [ERROR]
Fail2ban ...                                [ERROR]
Logrotate ...                               [ERROR]
PhpMyAdmin 4.9.1 ...                        [OKAY]
Adminer 4.7.4 ...                           [OKAY]
Roundcube 1.3.10 Multilanguage ...          [OKAY]
Rainloop 1.13.0 (Community Edition) ...     [OKAY]
Quota ...                                   [OKAY]
Apparmor ...                                [OKAY]
7-zip ...                                   [OKAY]
Hide LTS notice ...                         [OKAY]
Update message of the day ...               [OKAY]
Nano ...                                    [OKAY]
Curl ...                                    [OKAY]
NTP ...                                     [OKAY]
Cron daemon ...                             [OKAY]

Errors occurred during installation!

For more information, see the log file:
/var/log/keyhelp/install.log

If you need help, please visit our multilingual support community:
https://community.keyhelp.de

You will find your login information on your server in the file:
/root/keyhelp_login_data_2019-10-30_20-35-17

!!! Atenção !!! The system will reboot in a few seconds (Cancel with CRTL+C).: 22^C
root@testek:~#  vi /var/log/keyhelp/install.log

          Preparing to unpack .../awstats_7.6+dfsg-2_all.deb ...
          Unpacking awstats (7.6+dfsg-2) ...
          Setting up awstats (7.6+dfsg-2) ...
          Processing triggers for man-db (2.8.3-2ubuntu0.1) ...
          FATAL -> Failed to fork.

  >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
  >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ERROR DETECTED <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
  <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

  [SKIPPED DUE PREVIOUS ERRORS] exec  | rm -f /etc/cron.d/awstats
  [SKIPPED DUE PREVIOUS ERRORS] exec  | rm -f /etc/awstats/awstats.conf


================================================================================
  Fail2ban
================================================================================

  exec  | apt-get install -y fail2ban
          Reading package lists...FATAL -> Failed to fork.

  >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
  >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ERROR DETECTED <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
  <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

  [SKIPPED DUE PREVIOUS ERRORS] files | fail2ban/jail.d/keyhelp.local => /etc/fail2ban/jail.d/keyhelp.local
  [SKIPPED DUE PREVIOUS ERRORS] files | fail2ban/filter.d/keyhelp-phpmyadmin.conf => /etc/fail2ban/filter.d/keyhelp-phpmyadmin.conf

  [SKIPPED DUE PREVIOUS ERRORS] exec  | service fail2ban restart

================================================================================
  Logrotate
================================================================================

  exec  | apt-get install -y logrotate
          Reading package lists...FATAL -> Failed to fork.

  >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
  >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ERROR DETECTED <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
  <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<


  [SKIPPED DUE PREVIOUS ERRORS] files | logrotate/keyhelp-apache => /etc/logrotate.d/keyhelp-apache






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Jolinar
Community Moderator
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Re: Error installing on Ubuntu 18.04

Post by Jolinar »

tom83 wrote: Wed 30. Oct 2019, 21:41 Here install log:
That's not the install log.
Look here:

Code: Select all

For more information, see the log file:
/var/log/keyhelp/install.log
Wenn jemand inkompetent ist, dann kann er nicht wissen, daß er inkompetent ist. (David Dunning)

Data Collector für Community Support
___
Ich verwende zwei verschiedene Schriftfarben in meinen Beiträgen /
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  • In dieser Farbe schreibe ich als Community Mitglied und teile meine private Meinung und persönlichen Ansichten mit /
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User avatar
Alexander
Keyweb AG
Posts: 3814
Joined: Wed 20. Jan 2016, 02:23

Re: Error installing on Ubuntu 18.04

Post by Alexander »

Jolinar wrote: Wed 30. Oct 2019, 22:37 That's not the install log.
You need to scroll down ;). Its all inside of the code box.

"FATAL -> Failed to fork."

@tom83, you may run out of memory. Do you have enough free memory available on your system?
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
User avatar
Jolinar
Community Moderator
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Location: Weimar (Thüringen)
Contact:

Re: Error installing on Ubuntu 18.04

Post by Jolinar »

Alexander wrote: Thu 31. Oct 2019, 00:01 You need to scroll down ;). Its all inside of the code box.
Oh sorry, my mistake. I've only seen the output from the install script in the top of the code box. :?
Wenn jemand inkompetent ist, dann kann er nicht wissen, daß er inkompetent ist. (David Dunning)

Data Collector für Community Support
___
Ich verwende zwei verschiedene Schriftfarben in meinen Beiträgen /
I use two different font colors in my posts:
  • In dieser Farbe schreibe ich als Moderator und gebe moderative Hinweise oder begründe moderative Eingriffe /
    In this color, I write as a moderator and provide moderative guidance or justify moderative interventions
  • In dieser Farbe schreibe ich als Community Mitglied und teile meine private Meinung und persönlichen Ansichten mit /
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tom83
Posts: 64
Joined: Thu 22. Aug 2019, 21:33

Re: Error installing on Ubuntu 18.04

Post by tom83 »

1 GB RAM, 25 GB SSD, 1 TB traffic

What could be wrong?
nikko
Posts: 914
Joined: Fri 15. Apr 2016, 16:11

Re: Error installing on Ubuntu 18.04

Post by nikko »

Maybe that no Swap is installed, so you get OOM. Pls. use more than 1 GB
The software said: Requires Win Vista®, 7®, 8® or better. And so I installed Linux.
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