permissions

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hipermercado
Posts: 2
Joined: Tue 17. Aug 2021, 17:58

permissions

Post by hipermercado »

Hello,

I'm having problems with some permissions on your server, I got the report of the problem from the company that manages the payments of the website that we have hosted on the server.

Below is the email I received from them regarding the issue.

_________________________________________________________________________________________

Good morning,


We have been running tests and have already managed to temporarily resolve the error.


You must contact the person responsible for the hosting service where the store is housed and report the error.


We changed the mbway endpoint to use the IP instead of the hostname and it worked correctly.


If performing the function:


gethostbyname();



Our server IP is returned.


There is some configuration on your server that is preventing hostname resolution.


We have hundreds of customers using prestashop and we have no complaints about this error.


Any questions available.




Good work.
User avatar
Florian
Keyweb AG
Posts: 1243
Joined: Wed 20. Jan 2016, 02:28

Re: permissions

Post by Florian »

Hallo,

what exactly is the problem, and how is the problem connected to Keyhelp?
Mit freundlichen Grüßen / Best regards
Florian Cheno

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
hipermercado
Posts: 2
Joined: Tue 17. Aug 2021, 17:58

Re: permissions

Post by hipermercado »

Hello,

the problem is on the side of the company that provides me with the payment methods that are used in my PrestaShop store.

According to them there is some configuration on my server that is preventing hostname resolution.
User avatar
Alexander
Keyweb AG
Posts: 3809
Joined: Wed 20. Jan 2016, 02:23

Re: permissions

Post by Alexander »

You can run a small test script and see what error messages appear, if any. Also try replacing the hostname 'keyhelp.de' with the domain you are trying to query.

Code: Select all

<?php

ini_set("display_errors", true);
ini_set("display_startup_errors", true);
ini_set("error_reporting", E_ALL);
    
var_dump(gethostbyname('keyhelp.de'));
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
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