extremely slow download speed for kh update

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majorboobage
Posts: 37
Joined: Thu 26. Jul 2018, 08:51

extremely slow download speed for kh update

Post by majorboobage »

OK, this is a bit confusing on the user's side.
I went to the panel and see that an update is available, but there is no update button :D
after a while I found Maintenance intervals and started the update.
It's been 20 minutes but the version hasn't changed.

here log.
[19-May-2020 15:11:01] INFO --> maintenance log okay
[19-May-2020 15:11:01] INFO --> trying to connect to updateserver
[19-May-2020 15:11:02] INFO --> set correct tmp-directories mount for update
[19-May-2020 15:11:02] INFO --> new version detected - starting update process from "20.0" to "20.1"
[19-May-2020 15:11:02] INFO --> first update step: "20.1" | total steps to reach latest version: 1
[19-May-2020 15:11:02] INFO --> create folder for panelupdate "/home/keyhelp/www/keyhelp_tmp/"
[19-May-2020 15:11:02] INFO --> start download of "https://install.keyhelp.de/files/releas ... p71.tar.gz"

Update:
I went to the keyhelp_tmp folder and found that the panel was downloading incredibly slowly 1.5Mb in 25minutes :shock: it will probably take several hours to download 10 megabytes. And Yes, the server is fine, other files are downloaded immediately.

Image

Update:
now it has completely stopped, only 4 megabytes have been downloaded :(
User avatar
ShortSnow
Posts: 251
Joined: Thu 15. Nov 2018, 00:45

Re: extremely slow download speed for kh update

Post by ShortSnow »

I am Mobile at the Moment. Search for IPv6. Could be the problem.

Good Luck

Arne
User avatar
Alexander
Keyweb AG
Posts: 3810
Joined: Wed 20. Jan 2016, 02:23

Re: extremely slow download speed for kh update

Post by Alexander »

This sounds like "the IPv6 problem", like ShortSnow already said.

1) You probably have to disable IPv6 for now, do it with this command:

Code: Select all

echo 1 > /proc/sys/net/ipv6/conf/all/disable_ipv6

2) Restart the update, if it is not already running:

Code: Select all

php /home/keyhelp/www/keyhelp/cronjob/mastercronjob.php --force-panelupdate
-> The update should run fine now.

You now probably want to enable IPv6 again.


(With KeyHelp 20.1 the IPv6 problem should never be a problem again)
Mit freundlichen Grüßen / Best regards
Alexander Mahr

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