Remote backup problems  [SOLVED]

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Amadex
Posts: 17
Joined: Tue 15. Dec 2020, 05:22
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Remote backup problems

Post by Amadex »

Hello, I've setup yesterday a remote backup to a server that I don't use so I can use that storage at least.

My keyhelp panel version is: 20.3.2 (Build 2131)

Now the problem is:
I have entered remote backup details (ip, port, sftp, password) and tested the connection, it works.
When I create a manual backup inside panel it sends my backup correctly to another server.
Now, I did a schedule backup to do at 3AM mornigs and I'm getting this message per email:
Hello hostmaster!

Your backup process was canceled, because of an error!

Server: my.vmserver.net
Backup type: Server backup

Error message: Remote server error: Unable to connect - incorrect host/port
The weird thing is that the manual remote backup works, but the scheduled one gives error of incorrect details. :shock:
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Alexander
Keyweb AG
Posts: 3810
Joined: Wed 20. Jan 2016, 02:23

Re: Remote backup problems

Post by Alexander »

Hello,

Please share the relevant log files of your remote server at the time of the backup, to check if there was a login attempt by the backup system.
Mit freundlichen Grüßen / Best regards
Alexander Mahr

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Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
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Amadex
Posts: 17
Joined: Tue 15. Dec 2020, 05:22
Contact:

Re: Remote backup problems  [SOLVED]

Post by Amadex »

The problem resolved itself.

The next day, the scheduled backup did itself at 3AM, and it was working. :oops:
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