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Web space

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kaz050457
Beiträge: 8
Registriert: So 10. Mär 2019, 02:26

Web space

Beitrag von kaz050457 » Mo 11. Mär 2019, 06:01

Web space not counting on user account..
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Alexander
Keyweb AG
Beiträge: 1270
Registriert: Mi 20. Jan 2016, 02:23

Re: Web space

Beitrag von Alexander » Mo 11. Mär 2019, 07:04

Hello,

is quota running correctly? What is the output of the command:

Code: Alles auswählen

repquota /
Is the corresponding maintenance run executed regularly?
("Maintenance intervals" -> "Calculate disk space")
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
kaz050457
Beiträge: 8
Registriert: So 10. Mär 2019, 02:26

Re: Web space

Beitrag von kaz050457 » Mo 11. Mär 2019, 07:25

root@server:~# repquota /
*** Report for user quotas on device /dev/vda3
Block grace time: 7days; Inode grace time: 7days
Block limits File limits
User used soft hard grace used soft hard grace
----------------------------------------------------------------------
root -- 2048824 0 0 108363 0 0
daemon -- 64 0 0 4 0 0
www-data -- 20 0 0 5 0 0
systemd-timesync -- 0 0 0 1 0 0
syslog -- 472 0 0 5 0 0
_apt -- 20 0 0 3 0 0
lxd -- 4 0 0 1 0 0
systuser -- 16 0 0 4 0 0
keyhelp -- 104640 0 0 10341 0 0
bind -- 12 0 0 3 0 0
mysql -- 184612 0 0 287 0 0
ftp -- 4 0 0 1 0 0
postfix -- 60 0 0 49 0 0
vmail -- 172 0 0 37 0 0
opendkim -- 16 0 0 6 0 0
clamav -- 12 0 0 5 0 0
postgrey -- 116 0 0 8 0 0
debian-spamd -- 1920 0 0 25 0 0
amavis -- 292 0 0 23 0 0


logs for counting web space
[10-Mar-2019 19:25:01] ERROR --> webspace: failed to collect data
[10-Mar-2019 19:25:01] INFO --> webspace: 0 B
[10-Mar-2019 19:25:01] INFO --> email: 0 B
[10-Mar-2019 19:25:01] INFO --> databases: 9.11 MB
[10-Mar-2019 19:25:01] INFO --> database "admin_db1": 9.11 MB
[10-Mar-2019 19:25:01] INFO --> summary: 9.11 MB / 1000.00 MB - 0.91 %
====
[10-Mar-2019 20:25:01] DEBUG --> users loaded
[10-Mar-2019 20:25:01] INFO --> select user "admin"
[10-Mar-2019 20:25:01] ERROR --> webspace: failed to collect data
[10-Mar-2019 20:25:01] INFO --> webspace: 0 B
[10-Mar-2019 20:25:01] INFO --> email: 0 B
[10-Mar-2019 20:25:01] INFO --> databases: 9.11 MB
[10-Mar-2019 20:25:02] INFO --> database "admin_db1": 9.11 MB
[10-Mar-2019 20:25:02] INFO --> summary: 9.11 MB / 1000.00 MB - 0.91 %
[10-Mar-2019 20:25:02] INFO --> select user "jdp050457"
[10-Mar-2019 20:25:02] ERROR --> webspace: failed to collect data
[10-Mar-2019 20:25:02] INFO --> webspace: 0 B
[10-Mar-2019 20:25:02] INFO --> email: 0 B
[10-Mar-2019 20:25:02] INFO --> databases: 0 B
[10-Mar-2019 20:25:02] INFO --> summary: 0 B / 9.77 GB - 0.00 %
====
[10-Mar-2019 21:25:01] DEBUG --> users loaded
[10-Mar-2019 21:25:01] INFO --> select user "admin"
[10-Mar-2019 21:25:01] ERROR --> webspace: failed to collect data
[10-Mar-2019 21:25:01] INFO --> webspace: 0 B
[10-Mar-2019 21:25:01] INFO --> email: 0 B
[10-Mar-2019 21:25:01] INFO --> databases: 9.11 MB
[10-Mar-2019 21:25:01] INFO --> database "admin_db1": 9.11 MB
[10-Mar-2019 21:25:01] INFO --> summary: 9.11 MB / 1000.00 MB - 0.91 %
[10-Mar-2019 21:25:01] INFO --> select user "jdp050457"
[10-Mar-2019 21:25:01] ERROR --> webspace: failed to collect data
[10-Mar-2019 21:25:01] INFO --> webspace: 0 B
[10-Mar-2019 21:25:01] INFO --> email: 0 B
[10-Mar-2019 21:25:01] INFO --> databases: 0 B
[10-Mar-2019 21:25:01] INFO --> summary: 0 B / 9.77 GB - 0.00
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Alexander
Keyweb AG
Beiträge: 1270
Registriert: Mi 20. Jan 2016, 02:23

Re: Web space

Beitrag von Alexander » Mo 11. Mär 2019, 07:53

Thank you,

It seams, there is no quota set for the user "admin"

Can you also please post the output of the following command:

(get the current Quota)

Code: Alles auswählen

quotatool -d -u admin /
(set Quota to 1 GB)

Code: Alles auswählen

setquota -u admin 1048576 1048576 174762 174762 /
If it works flawless, ensure correct reported quota with "quotatool -d -u admin /" or "repquota /".

If this does not work: We have a solution somewhere in the German part of the forum, i will have a look, depending on your answer.
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
kaz050457
Beiträge: 8
Registriert: So 10. Mär 2019, 02:26

Re: Web space

Beitrag von kaz050457 » Mo 11. Mär 2019, 08:08

root@server:~# quotatool -d -u admin
quotatool: No filesystem specified
root@server:~# quotatool -d -u admin /
quotatool: Error while detecting kernel quota version: No such process
Benutzeravatar
Alexander
Keyweb AG
Beiträge: 1270
Registriert: Mi 20. Jan 2016, 02:23

Re: Web space

Beitrag von Alexander » Di 12. Mär 2019, 14:02

Lets try this one for now

1)

Code: Alles auswählen

quotacheck -avmugf
2)

Code: Alles auswählen

quotatool -d -u admin /
(The trailling "/" is important!)
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
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