KeyHelp Community

Hello,
one of the users on the server is a site we run internally. Now, I know that the site has a lot of content, at least a gigabye of content. However, it is not showing up (the used space). As you can see in the attachemnt, the webspace says 0, but as you can see, the websitehas generated almost 70 GB of traffic.

And this is not limited to this site/users, no. Webspace is not being calculated on ANY user account. Webmail and database space is, not not webspace....help?

Hello,

Did any errors occur during installation? Especially quota related errors?

What does the console command "repquota /" say?

Alexander wrote: ↑Thu 16. May 2019, 16:41 Hello,

Did any errors occur during installation? Especially quota related errors?

What does the console command "repquota /" say?

There were no errors, at least, nothing that I know of, since I did not install the OS and KeyHelp. (running on a Hetzer cloud server, with Ubuntu 18.04)
I calculcated all of the user space of all users, and it totals to aprox 7.5 GB. But in the dashboard, it says almost 30 GB used, while on the right of that, it says 7.57 of consumed disk space...
And repquota says..

root@wm:~# repquota /
*** Report for user quotas on device /dev/sda1
Block grace time: 7days; Inode grace time: 7days
Block limits File limits
User used soft hard grace used soft hard grace
----------------------------------------------------------------------
root -- 2148764 0 0 51009 0 0
daemon -- 64 0 0 4 0 0
man -- 1428 0 0 146 0 0
www-data -- 20 0 0 5 0 0
syslog -- 5472 0 0 6 0 0
_apt -- 44 0 0 4 0 0
lxd -- 4 0 0 1 0 0
landscape -- 8 0 0 3 0 0
pollinate -- 4 0 0 2 0 0
keyhelp -- 32024 0 0 10345 0 0
bind -- 12 0 0 3 0 0
mysql -- 184444 0 0 236 0 0
ftp -- 4 0 0 1 0 0
postfix -- 96 0 0 54 0 0
vmail -- 180 0 0 38 0 0
opendkim -- 16 0 0 6 0 0
clamav -- 234184 0 0 9 0 0
postgrey -- 10332 0 0 8 0 0
debian-spamd -- 24 0 0 6 0 0
amavis -- 64 0 0 22 0 0
#62583 -- 4 0 0 2 0 0

There is no quota set up for your KeyHelp users.

Try to set the quota manually via console and have a look, if there are any errors. This is the command to set the quota to 5 GB. Replace the <USERNAME> with the name of your faulty user.
If there aren't any errors, run the following command, to trigger disk space calculation.

Alexander wrote: ↑Fri 17. May 2019, 09:23 There is no quota set up for your KeyHelp users.

Try to set the quota manually via console and have a look, if there are any errors. This is the command to set the quota to 5 GB. Replace the <USERNAME> with the name of your faulty user.

Code: Select all

setquota -u '<USERNAME>' '5242880' '5242880' '873813' '873813' /

If there aren't any errors, run the following command, to trigger disk space calculation.

Code: Select all

php /home/keyhelp/www/keyhelp/cronjob/mastercronjob.php --force-diskspace

Did that. Nothing changed. In the console, it says (for every user)
quotatool: Error while detecting kernel quota version: No such process
And it says it failed to collect webspace data

Nobody? ;_;

Quota is running?
Can you please post something about your system specs. OS, virtualization (if any) and so on.

Alexander wrote: ↑Wed 22. May 2019, 15:54 Quota is running?

Code: Select all

service quota status

Can you please post something about your system specs. OS, virtualization (if any) and so on.

After running that command, I get that, posted in the attachment.
The server is running Ubuntu 18.04.2 LTS. The server has 32GB of RAM, 240 GB storage (no virtualization, just one partition/drive), 32 GB of RAM, and 8 vCPUs.
To be more precise, it is a cloud server, from Hetzner. That is all I know.

So then, can you start quota with the following?

Alexander wrote: ↑Thu 23. May 2019, 14:19 So then, can you start quota with the following?

Code: Select all

service quota start

Hello...
First, sorry for the long absence.
I did try that, however, still no success. I am still getting the same error, ERROR --> webspace: failed to collect data, for every user. I have ran the command you suggested, and then checked the status again. Here is what it shows (attachment).
I also manually started the webspace checking service on keyhelp, but with no luck.

Alexander wrote: ↑Thu 23. May 2019, 14:19 So then, can you start quota with the following?

Code: Select all

service quota start

I also did this...

Hey,

To be more precise, it is a cloud server, from Hetzner. That is all I know.

An important information.

First thing: Then follow the article:
https://blog.wydler.eu/2018/12/02/keyhe ... ert-nicht/

This based also on an cloud server from hetzner.

@Alex
könnte das Installationskript dem entsprechend erweitert werden, dass die Ausgabe bzw. Fehler von quotaon -avug abgefangen wird?!

/Dani

Blackmoon wrote: ↑Sun 2. Jun 2019, 23:17 Hey,

To be more precise, it is a cloud server, from Hetzner. That is all I know.

An important information.

First thing:

Code: Select all

service quota stop

Then follow the article:
https://blog.wydler.eu/2018/12/02/keyhe ... ert-nicht/

This based also on an cloud server from hetzner.

@Alex
könnte das Installationskript dem entsprechend erweitert werden, dass die Ausgabe bzw. Fehler von quotaon -avug abgefangen wird?!

/Dani

Welp, this ended up working for me. Thanks y'all <3

For those wondering, this also works at Digital Ocean

Stop the service Install linux-image-generic (keep existing files) Activate Quota Reboot the server

Check if the statistics have been updated If it has not been updated, run the following code: