Einen Überblick über das Administrationstool KeyHelp der Keyweb AG und dessen Download gibt es auf https://www.keyhelp.de

Dieses Forum soll es interessierten Benutzern ermöglichen, sich über KeyHelp auszutauschen und Hilfe bei Problemen zu finden.

KeyHelp Main Website Down  [SOLVED]

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Tony20
Beiträge: 33
Registriert: Di 7. Apr 2020, 19:21

KeyHelp Main Website Down

Beitrag von Tony20 »

Hello, the main website www.keyhelp.de is not accessible.
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Alexander
Keyweb AG
Beiträge: 2204
Registriert: Mi 20. Jan 2016, 02:23

Re: KeyHelp Main Website Down

Beitrag von Alexander »

Hello!

Thank you for the information.
After checking: From our side, all systems are running at nominal.
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
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Florian
Keyweb AG
Beiträge: 450
Registriert: Mi 20. Jan 2016, 02:28

Re: KeyHelp Main Website Down

Beitrag von Florian »

Hallo,

pleese send a tracroute to www.keyhelp.de and also send the source IP.
Mit freundlichen Grüßen / Best regards
Florian Cheno

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
Tony20
Beiträge: 33
Registriert: Di 7. Apr 2020, 19:21

Re: KeyHelp Main Website Down

Beitrag von Tony20 »

I get a blank page on the https://www.keyhelp.de/en/ website, I try it with different web browsers, same result.


There is a post on LowEndTalk reporting this problem on the Keyhelp main website.


what happend to keyhelp panel?



https://www.lowendtalk.com/discussion/comment/3301783
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Alexander
Keyweb AG
Beiträge: 2204
Registriert: Mi 20. Jan 2016, 02:23

Re: KeyHelp Main Website Down

Beitrag von Alexander »

Ahhh, thank you, seams that only the English part of our website has some kind of an error. I start to investigate.
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
Tony20
Beiträge: 33
Registriert: Di 7. Apr 2020, 19:21

Re: KeyHelp Main Website Down

Beitrag von Tony20 »

Alexander hat geschrieben: Mi 17. Nov 2021, 14:48 Ahhh, thank you, seams that only the English part of our website has some kind of an error. I start to investigate.
All good now, thanks!
tab-kh
Beiträge: 123
Registriert: Do 22. Apr 2021, 23:06

Re: KeyHelp Main Website Down

Beitrag von tab-kh »

Strange things happen. Surfing to www.keyhelp.de with newest Firefox browser from my Windows 10 PC, the page loads for a looooong time. Then the URL changes to https:/www.keyhelp.de/en/ showing a white page with a HTML source of

Code: Alles auswählen

<!DOCTYPE html>
<html lang="en-US">
<head>
	<meta charset="UTF-8" />
<meta http-equiv="X-UA-Compatible" content="IE=edge">
	<link rel="pingback" href="https://www.keyhelp.de/xmlrpc.php" />

	<script type="text/javascript">
		document.documentElement.className = 'js';
	</script>

	<script>var et_site_url='https://www.keyhelp.de';var et_post_id='4612';function et_core_page_resource_fallback(a,b){"undefined"===typeof b&&(b=a.sheet.cssRules&&0===a.sheet.cssRules.length);b&&(a.onerror=null,a.onload=null,a.href?a.href=et_site_url+"/?et_core_page_resource="+a.id+et_post_id:a.src&&(a.src=et_site_url+"/?et_core_page_resource="+a.id+et_post_id))}
</script><!DOCTYPE html>
<html lang="en-US">
<head>
	<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
	<meta name="viewport" content="width=device-width">
		
OTOH, the server seems to be up and running, traceroute works using IPv4 and v6.

Edit: Website seems to be working again.


Edit: Just tried again and it seems to be up and running again
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Alexander
Keyweb AG
Beiträge: 2204
Registriert: Mi 20. Jan 2016, 02:23

Re: KeyHelp Main Website Down  [SOLVED]

Beitrag von Alexander »

I "played" around with the settings the last couple of minutes. So there may be times, where it worked and times where it did not.

From now on, all should be fine again. Thank you very much for reporting!
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
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