Login Error after update 21.0  [SOLVED]

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Nikitaidis
Posts: 44
Joined: Sun 28. Apr 2019, 13:59

Login Error after update 21.0

Post by Nikitaidis »

Hi,
I can't use my sub.domain or my IP for login to my server after automatic update 21.0 ?

The administration panel is currently being updated.
Please try again later.
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Alexander
Keyweb AG
Posts: 3810
Joined: Wed 20. Jan 2016, 02:23

Re: Login Error after update 21.0

Post by Alexander »

Please check the logs at /var/log/keyhelp/cronjob/panelupdate.log.

It is very likely that other long running jobs (e.g. antivirus scan) are holding back the update for now, and after they finish, the update will resume.

Theoretically, you don't need to do anything, just wait. If you need to access KeyHelp immediately, you can stop the job that is holding back the KeyHelp update. In this case please share the last content of the above log.
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
Nikitaidis
Posts: 44
Joined: Sun 28. Apr 2019, 13:59

Re: Login Error after update 21.0

Post by Nikitaidis »

====
[16-Mar-2021 02:00:02] INFO --> now waiting for 144 seconds until conntecting to update server!
[16-Mar-2021 02:02:41] INFO --> maintenance log okay
[16-Mar-2021 02:02:41] INFO --> trying to connect to updateserver
[16-Mar-2021 02:02:41] INFO --> current version is up to date, no update needed.
====
[16-Mar-2021 02:30:02] INFO --> now waiting for 992 seconds until conntecting to update server!
[16-Mar-2021 02:46:34] INFO --> maintenance log okay
[16-Mar-2021 02:46:34] INFO --> trying to connect to updateserver
[16-Mar-2021 02:46:34] INFO --> current version is up to date, no update needed.
====
[16-Mar-2021 03:00:02] INFO --> now waiting for 858 seconds until conntecting to update server!
[16-Mar-2021 03:14:20] INFO --> maintenance log okay
[16-Mar-2021 03:14:20] INFO --> trying to connect to updateserver
[16-Mar-2021 03:14:21] INFO --> current version is up to date, no update needed.
====
[16-Mar-2021 03:30:02] INFO --> now waiting for 804 seconds until conntecting to update server!
[16-Mar-2021 03:43:27] INFO --> maintenance log okay
[16-Mar-2021 03:43:27] INFO --> trying to connect to updateserver
[16-Mar-2021 03:43:27] INFO --> current version is up to date, no update needed.
====
[17-Mar-2021 02:00:01] INFO --> now waiting for 919 seconds until conntecting to update server!
[17-Mar-2021 02:15:40] WARN --> maintenance log failed
[17-Mar-2021 02:15:40] INFO --> trying to connect to updateserver
[17-Mar-2021 02:17:46] ERROR --> Failed to gather information from update server. (Curl: OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to install.keyhelp.de:443 (https://install.keyhelp.de/get_version. ... untu_18.04))
[17-Mar-2021 02:17:46] INFO --> attempt #1 failed ... sleeping till next attempt
[17-Mar-2021 02:17:56] INFO --> trying to connect to updateserver
[17-Mar-2021 02:20:05] ERROR --> Failed to gather information from update server. (Curl: Failed to connect to install.keyhelp.de port 443: Connection timed out (https://install.keyhelp.de/get_version. ... untu_18.04))
[17-Mar-2021 02:20:05] INFO --> attempt #2 failed ... sleeping till next attempt
[17-Mar-2021 02:20:15] INFO --> trying to connect to updateserver
[17-Mar-2021 02:22:24] ERROR --> Failed to gather information from update server. (Curl: Failed to connect to install.keyhelp.de port 443: Connection timed out (https://install.keyhelp.de/get_version. ... untu_18.04))
[17-Mar-2021 02:22:24] INFO --> attempt #3 failed ... sleeping till next attempt
[17-Mar-2021 02:22:34] INFO --> trying to connect to updateserver
[17-Mar-2021 02:24:37] INFO --> set correct tmp-directories mount for update
[17-Mar-2021 02:24:57] INFO --> new version detected - starting update process from "20.3.2" to "21.0"
[17-Mar-2021 02:24:57] INFO --> first update step: "21.0" | total steps to reach latest version: 1
[17-Mar-2021 02:24:57] INFO --> create folder for panelupdate "/home/keyhelp/www/keyhelp_tmp/"
[17-Mar-2021 02:24:57] INFO --> start download of "https://install.keyhelp.de/files/releas ... p71.tar.gz"
[17-Mar-2021 02:27:07] ERROR --> unable to download file "https://install.keyhelp.de/files/releas ... p71.tar.gz" from update server
====
[17-Mar-2021 02:30:02] INFO --> now waiting for 830 seconds until conntecting to update server!
[17-Mar-2021 02:44:12] WARN --> maintenance log failed
[17-Mar-2021 02:44:12] INFO --> trying to connect to updateserver
[17-Mar-2021 02:45:07] INFO --> set correct tmp-directories mount for update
[17-Mar-2021 02:45:27] INFO --> new version detected - starting update process from "20.3.2" to "21.0"
[17-Mar-2021 02:45:27] INFO --> first update step: "21.0" | total steps to reach latest version: 1
[17-Mar-2021 02:45:27] INFO --> start download of "https://install.keyhelp.de/files/releas ... p71.tar.gz"
[17-Mar-2021 02:47:25] ERROR --> unable to download file "https://install.keyhelp.de/files/releas ... p71.tar.gz" from update server
====
[17-Mar-2021 03:00:02] INFO --> now waiting for 507 seconds until conntecting to update server!
[17-Mar-2021 03:08:30] INFO --> maintenance log okay
[17-Mar-2021 03:08:30] INFO --> trying to connect to updateserver
[17-Mar-2021 03:08:30] INFO --> set correct tmp-directories mount for update
[17-Mar-2021 03:08:50] INFO --> new version detected - starting update process from "20.3.2" to "21.0"
[17-Mar-2021 03:08:50] INFO --> first update step: "21.0" | total steps to reach latest version: 1
[17-Mar-2021 03:08:50] INFO --> start download of "https://install.keyhelp.de/files/releas ... p71.tar.gz"
[17-Mar-2021 03:08:55] INFO --> file saved to "/home/keyhelp/www/keyhelp_tmp/21.0.tar.gz"
[17-Mar-2021 03:08:55] INFO --> checksum check successful
[17-Mar-2021 03:08:55] INFO --> lock panel
[17-Mar-2021 03:08:55] INFO --> log out all users
[17-Mar-2021 03:08:55] INFO --> run --force-update one last time before new files and db structure may change things
[17-Mar-2021 03:08:57] INFO --> checking running maintenance intervals ...
[17-Mar-2021 03:08:57] INFO --> cronjob "avscan" still running
[17-Mar-2021 03:08:57] INFO --> sleeping till next check...
[17-Mar-2021 03:09:27] INFO --> cronjob "avscan" still running
[17-Mar-2021 03:09:27] INFO --> sleeping till next check...
[17-Mar-2021 03:09:57] INFO --> cronjob "avscan" still running
[17-Mar-2021 13:14:47] INFO --> cronjob "avscan" still running
[17-Mar-2021 13:14:47] INFO --> sleeping till next check...
User avatar
Alexander
Keyweb AG
Posts: 3810
Joined: Wed 20. Jan 2016, 02:23

Re: Login Error after update 21.0  [SOLVED]

Post by Alexander »

In your case the anti-virus scanner is blocking the update.

Like I said you now can terminate this job or just wait until it has finished.

If you want to go the "terminate" route, open this file:

Code: Select all

/home/keyhelp/.lock/avscan.lock 
Inside of it, there is a process id, which than can be killed:

Code: Select all

kill <PROCESS ID>
After 1-2 Minutes, the update should be completed.
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
Nikitaidis
Posts: 44
Joined: Sun 28. Apr 2019, 13:59

Re: Login Error after update 21.0

Post by Nikitaidis »

Thank you for your answer ..
kill <PROCESS ID> Not working
kill <2615>
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ShortSnow
Posts: 251
Joined: Thu 15. Nov 2018, 00:45

Re: Login Error after update 21.0

Post by ShortSnow »

Killing processes with the kill command
Using the kill command is straightforward. Once you have found out the PID of the process that you want to kill, you can terminate it using the kill command. For example, if you want to kill a process having a PID of 1234, then use the following command:

kill 1234

OK?
Nikitaidis
Posts: 44
Joined: Sun 28. Apr 2019, 13:59

Re: Login Error after update 21.0

Post by Nikitaidis »

Now Done thank you all for your help ...
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