Mail quota surpassed [SOLVED]

[info@eurhosting.net]

Hello

One of my customer has a funny issue, he was able to reach 7.4Gb of mail in a mailbox configured with a 5GB quota.
Now he can't do nothing.


Anyone had similar situation before?

[Tobi]

Just give him temporarily 10 GB.
Then he should have access again and can delete older mails.

Or he can order the 5 GB Upgrade

[Alexander]

Mailboxes are not directly restricted in a way they would reject incoming emails, instead their total disk space usage is taken into account when deciding to limit the whole user account (-> user can't store any more data / database rights gets restricted).

The user should have receive an email once he reach 90% and a second mail once he reach 100% of disk space usage of his account - All consequences are described in these emails.

Additionally to the already in place behavior, I have now added a notification on the users dashboard, including a description of the consequences, in the case a user exceeds 90% / 100% disk space usage.

(If the user has gained enough free space again, it will still take some time, until he get fully unlocked again - the KeyHelp maintenance job 'Calculate disk space' is responsible for restricting / de-restricting of user accounts - it runs once a hour by default)