Mail quota surpassed  [SOLVED]

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info@eurhosting.net
KeyHelp Translator
Posts: 45
Joined: Tue 24. May 2016, 15:17
Location: Brno
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Mail quota surpassed

Post by info@eurhosting.net »

Hello

One of my customer has a funny issue, he was able to reach 7.4Gb of mail in a mailbox configured with a 5GB quota.
Now he can't do nothing.
Image

Anyone had similar situation before?
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Tobi
Community Moderator
Posts: 2812
Joined: Thu 5. Jan 2017, 13:24

Re: Mail quota surpassed

Post by Tobi »

Just give him temporarily 10 GB.
Then he should have access again and can delete older mails.

Or he can order the 5 GB Upgrade :mrgreen:
Gruß,
Tobi


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Alexander
Keyweb AG
Posts: 3810
Joined: Wed 20. Jan 2016, 02:23

Re: Mail quota surpassed  [SOLVED]

Post by Alexander »

Mailboxes are not directly restricted in a way they would reject incoming emails, instead their total disk space usage is taken into account when deciding to limit the whole user account (-> user can't store any more data / database rights gets restricted).

The user should have receive an email once he reach 90% and a second mail once he reach 100% of disk space usage of his account - All consequences are described in these emails.

Additionally to the already in place behavior, I have now added a notification on the users dashboard, including a description of the consequences, in the case a user exceeds 90% / 100% disk space usage.

(If the user has gained enough free space again, it will still take some time, until he get fully unlocked again - the KeyHelp maintenance job 'Calculate disk space' is responsible for restricting / de-restricting of user accounts - it runs once a hour by default)
Mit freundlichen Grüßen / Best regards
Alexander Mahr

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