update server currently not available [GELÖST]

[Fiesi]

Moin,

mir ist heute mal diese meldung aufgefallen im Log...

Habt ihr was am Update server geändert - oder hat meine kiste nen Problem ?

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[21-Oct-2020 03:37:34] INFO  --> attempt #4 failed ... sleeping till next attempt
[21-Oct-2020 03:37:44] INFO  --> trying to connect to updateserver
[21-Oct-2020 03:37:44] ERROR --> Failed to gather information from update server. (Curl: SSL certificate problem: unable to get local issuer certificate (https://install.keyhelp.de/get_version.php?php_version=7.3&current_version=20.2&operating_system=debian_10))
[21-Oct-2020 03:37:44] INFO  --> attempt #5 failed
[21-Oct-2020 03:37:44] WARN  --> update server currently not avalable, we will try it again next panel update interval

Danke erstmal...

[stfn116]

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====
[22-Oct-2020 03:00:02] INFO  --> now waiting for 333 seconds until conntecting to update server!
[22-Oct-2020 03:05:35] INFO  --> maintenance log okay
[22-Oct-2020 03:05:35] INFO  --> trying to connect to updateserver
[22-Oct-2020 03:05:35] INFO  --> current version is up to date, no update needed.
====
[22-Oct-2020 03:30:01] INFO  --> now waiting for 305 seconds until conntecting to update server!
[22-Oct-2020 03:35:07] INFO  --> maintenance log okay
[22-Oct-2020 03:35:07] INFO  --> trying to connect to updateserver
[22-Oct-2020 03:35:07] INFO  --> current version is up to date, no update needed.
====

bei mir alles in bester Ordnung.

[Fiesi]

hab mir das Log nochmal genauer angeschaut.
Das Problem scheint seit dem 18.09. zu sein.
Am 17.09. Lief die update anfrage noch durch...

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====
[17-Sep-2020 03:30:01] INFO  --> now waiting for 39 seconds until conntecting to update server!
[17-Sep-2020 03:30:40] INFO  --> maintenance log okay
[17-Sep-2020 03:30:40] INFO  --> trying to connect to updateserver
[17-Sep-2020 03:30:40] INFO  --> current version is up to date, no update needed.
====
[18-Sep-2020 02:00:03] INFO  --> now waiting for 234 seconds until conntecting to update server!
[18-Sep-2020 02:03:57] WARN  --> maintenance log failed
[18-Sep-2020 02:03:57] INFO  --> trying to connect to updateserver
[18-Sep-2020 02:03:57] ERROR --> Failed to gather information from update server. (Curl: error:0909006C:PEM routines:get_name:no start line (https://install.keyhelp.de/get_version.php?php_version=7.3&current_version=20.2&operating_system=debian_10))
[18-Sep-2020 02:03:57] INFO  --> attempt #1 failed ... sleeping till next attempt
[18-Sep-2020 02:04:07] INFO  --> trying to connect to updateserver
[18-Sep-2020 02:04:08] ERROR --> Failed to gather information from update server. (Curl: error:0909006C:PEM routines:get_name:no start line (https://install.keyhelp.de/get_version.php?php_version=7.3&current_version=20.2&operating_system=debian_10))
[18-Sep-2020 02:04:08] INFO  --> attempt #2 failed ... sleeping till next attempt
[18-Sep-2020 02:04:18] INFO  --> trying to connect to updateserver
[18-Sep-2020 02:04:18] ERROR --> Failed to gather information from update server. (Curl: error:0909006C:PEM routines:get_name:no start line (https://install.keyhelp.de/get_version.php?php_version=7.3&current_version=20.2&operating_system=debian_10))
[18-Sep-2020 02:04:18] INFO  --> attempt #3 failed ... sleeping till next attempt
[18-Sep-2020 02:04:28] INFO  --> trying to connect to updateserver
[18-Sep-2020 02:04:28] ERROR --> Failed to gather information from update server. (Curl: error:0909006C:PEM routines:get_name:no start line (https://install.keyhelp.de/get_version.php?php_version=7.3&current_version=20.2&operating_system=debian_10))
[18-Sep-2020 02:04:28] INFO  --> attempt #4 failed ... sleeping till next attempt
[18-Sep-2020 02:04:38] INFO  --> trying to connect to updateserver
[18-Sep-2020 02:04:38] ERROR --> Failed to gather information from update server. (Curl: error:0909006C:PEM routines:get_name:no start line (https://install.keyhelp.de/get_version.php?php_version=7.3&current_version=20.2&operating_system=debian_10))
[18-Sep-2020 02:04:38] INFO  --> attempt #5 failed
[18-Sep-2020 02:04:38] WARN  --> update server currently not avalable, we will try it again next panel update interval
====

Evtl. weiss ja jemand woran das liegen könnte...

[Alexander]

Hallo,

das auf install.keyhelp.de aktive LE-Zertifikat wurde am 19-Sep-2020 00:01:45 aktualisiert.

Schau mal ob deine /etc/ssl/certs/ca-certificates.crt noch aktuell ist. Ggf. führe einmal das aus: apt-get install ca-certificates

[Fiesi]

Hallo @Alexander

Danke erstmal für dne Tip.

Leider Ohne erfolgt

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apt-get install ca-certificates

Reading package lists... Done
Building dependency tree
Reading state information... Done
ca-certificates is already the newest version (20200601~deb10u1).

die ca-certificates.crt Datei ist vom 14.10.2020 (11:30 Uhr)

Im Dashboard hab ich auch seit längeren das hier:

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Administrations-Panel 		
20.2 (Build 2027)

Update-Informationen konnten nicht abgerufen werden.


Edit:

Gerade mal nen

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update-ca-certificates

durchgeführt. Leider immer noch das gleiche ergebnis.

Edit 2:

Beim PHP Interpreter auch das Problem:

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Verfügbare Interpreter

Hier sehen Sie alle verfügbaren PHP-Interpreter, die auf Ihrem Server installiert werden können.
Ein Fehler ist aufgetreten.
Oh no, our repository server is currently not available.
We are going to fix this problem ASAP!

If you are using a recently released operating system, this message is normal 1-2 weeks after release,
due to the PHP interpreters have to been build first.

(Curl: SSL certificate problem: unable to get local issuer certificate (https://repo.keyhelp.de/get_php_packages.php?os=debian_10)) 

[Alexander]

Spontan fällt mir noch eine falsch eingestellte Serverzeit ein, wenn diese zu sehr abweicht werden Zertifikate als ungültig angesehen.

Du kannst sie ja einmal manuell justieren mit "ntpdate -u ntp.ubuntu.com"

[Fiesi]

Spontan fällt mir noch eine falsch eingestellte Serverzeit ein, wenn diese zu sehr abweicht werden Zertifikate als ungültig angesehen.

Du kannst sie ja einmal manuell justieren mit "ntpdate -u ntp.ubuntu.com"

Hat leider auch nichts gebracht...

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28 Oct 12:42:19 ntpdate[20394]: adjust time server 91.189.89.199 offset 0.052901 sec

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[28-Oct-2020 11:43:01] WARN  --> maintenance log failed
[28-Oct-2020 11:43:01] INFO  --> trying to connect to updateserver
[28-Oct-2020 11:43:01] ERROR --> Failed to gather information from update server. (Curl: SSL certificate problem: unable to get local issuer certificate (https://install.keyhelp.de/get_version.php?php_version=7.3&current_version=20.2&operating_system=debian_10))
[28-Oct-2020 11:43:01] INFO  --> attempt #1 failed ... sleeping till next attempt
[28-Oct-2020 11:43:11] INFO  --> trying to connect to updateserver
[28-Oct-2020 11:43:11] ERROR --> Failed to gather information from update server. (Curl: SSL certificate problem: unable to get local issuer certificate (https://install.keyhelp.de/get_version.php?php_version=7.3&current_version=20.2&operating_system=debian_10))
[28-Oct-2020 11:43:11] INFO  --> attempt #2 failed ... sleeping till next attempt
[28-Oct-2020 11:43:21] INFO  --> trying to connect to updateserver
[28-Oct-2020 11:43:21] ERROR --> Failed to gather information from update server. (Curl: SSL certificate problem: unable to get local issuer certificate (https://install.keyhelp.de/get_version.php?php_version=7.3&current_version=20.2&operating_system=debian_10))
[28-Oct-2020 11:43:21] INFO  --> attempt #3 failed ... sleeping till next attempt
[28-Oct-2020 11:43:31] INFO  --> trying to connect to updateserver
[28-Oct-2020 11:43:31] ERROR --> Failed to gather information from update server. (Curl: SSL certificate problem: unable to get local issuer certificate (https://install.keyhelp.de/get_version.php?php_version=7.3&current_version=20.2&operating_system=debian_10))
[28-Oct-2020 11:43:31] INFO  --> attempt #4 failed ... sleeping till next attempt
[28-Oct-2020 11:43:41] INFO  --> trying to connect to updateserver
[28-Oct-2020 11:43:41] ERROR --> Failed to gather information from update server. (Curl: SSL certificate problem: unable to get local issuer certificate (https://install.keyhelp.de/get_version.php?php_version=7.3&current_version=20.2&operating_system=debian_10))
[28-Oct-2020 11:43:41] INFO  --> attempt #5 failed
[28-Oct-2020 11:43:41] WARN  --> update server currently not avalable, we will try it again next panel update interval

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[28-Oct-2020 05:00:01] INFO  --> starting repo update
[28-Oct-2020 05:00:01] INFO  --> step: uninstall php versions
[28-Oct-2020 05:00:01] INFO  --> no tasks found
[28-Oct-2020 05:00:01] INFO  --> step: update php versions
[28-Oct-2020 05:00:02] ERROR --> failed to install version "7.4" (Curl: SSL certificate problem: unable to get local issuer certificate (https://repo.keyhelp.de/get_php_packages.php?os=debian_10))
[28-Oct-2020 05:00:02] ERROR --> failed to install version "7.3" (Curl: SSL certificate problem: unable to get local issuer certificate (https://repo.keyhelp.de/get_php_packages.php?os=debian_10))
[28-Oct-2020 05:00:03] ERROR --> failed to install version "7.2" (Curl: SSL certificate problem: unable to get local issuer certificate (https://repo.keyhelp.de/get_php_packages.php?os=debian_10))
[28-Oct-2020 05:00:03] ERROR --> failed to install version "5.6" (Curl: SSL certificate problem: unable to get local issuer certificate (https://repo.keyhelp.de/get_php_packages.php?os=debian_10))
[28-Oct-2020 05:00:03] INFO  --> no tasks found, everything is up to date
[28-Oct-2020 05:00:03] INFO  --> step: install new php versions
[28-Oct-2020 05:00:03] INFO  --> no tasks found

[Fiesi]

Fehler gefunden.

PHP Wird wieder aktuallsiert und das KeyHelp Panel auch.

Das Problem lag an Curl direkt.
Dieses hatte keine cacerts.pem - Wieso auch immer. Es wurde nie i was an den Datein verändert

Ein Manuelles Update der php.ini's mit

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curl.cainfo = "/etc/ssl/certs/cacert.pem"

hat das Problem behoben (die cacert.pem kann man hier downloaden https://curl.haxx.se/docs/caextract.html )