email address on other server, unable to deliver

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Zoltan
Posts: 9
Joined: Mon 6. Apr 2020, 11:23

email address on other server, unable to deliver

Post by Zoltan »

Hello,

problem:
1. a webshop working on a keyhelp server with domain webshopdomain.com
2. webshop notify the webshop owner about new orders to sales@webshopdomain.com
3. keyhelp server try to deliver email locally
4. webshop owner using email on other mailserver

how to force keyhelp to try to resolve the real MX for the domain?

Code: Select all

<info@webshopdomain.com>: host 127.0.0.1[127.0.0.1] said: 550 5.1.1 id=01654-08 -
   Rejected by next-hop MTA on relaying, from MTA(smtp:[127.0.0.1]:10025): 550
   5.1.1 <info@webshopdomain.com>: Recipient address rejected: User unknown in
   virtual mailbox table (in reply to end of DATA command)

<sales@webshopdomain.com>: host 127.0.0.1[127.0.0.1] said: 550 5.1.1 id=01654-08 -
   Rejected by next-hop MTA on relaying, from MTA(smtp:[127.0.0.1]:10025): 550
   5.1.1 <info@webshopdomain.com>: Recipient address rejected: User unknown in
   virtual mailbox table (in reply to end of DATA command)
Reporting-MTA: dns; server.serverhostname.com
X-Postfix-Queue-ID: 4430940675
X-Postfix-Sender: rfc822; info@serverhostname.com
Arrival-Date: Tue,  2 Jun 2020 07:30:40 +0200 (CEST)

Final-Recipient: rfc822; info@webshopdomain.com
Original-Recipient: rfc822;info@webshopdomain.com
Action: failed
Status: 5.1.1
Remote-MTA: dns; 127.0.0.1
Diagnostic-Code: smtp; 550 5.1.1 id=01654-08 - Rejected by next-hop MTA on
   relaying, from MTA(smtp:[127.0.0.1]:10025): 550 5.1.1 <info@webshopdomain.com>:
   Recipient address rejected: User unknown in virtual mailbox table

any clue about this?

thank you

Zoltan
User avatar
Florian
Keyweb AG
Posts: 1243
Joined: Wed 20. Jan 2016, 02:28

Re: email address on other server, unable to deliver

Post by Florian »

Hello,

disable the mailservices for this domain.

Edit the domain via the pencil symbol and uncheck the option "Email domain"


If you use external DNS for the domain then disable the DNS services for this domain, too.
Mit freundlichen Grüßen / Best regards
Florian Cheno

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
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