500 error after install.

[valdeg]

Hello,

Im experiencing 500 error after keyhelp installation, when i'm trying to access panel. OS - Ubuntu 14.04

keyhelp.error.log -

[Thu Jul 28 21:18:01.893132 2016] [fastcgi:error] [pid 2854:tid 139713553131264] (2)No such file or directory: [client 217.159.171.208:34614] FastCGI$
[Thu Jul 28 21:18:01.893293 2016] [fastcgi:error] [pid 2854:tid 139713553131264] [client 217.159.171.208:34614] FastCGI: incomplete headers (0 bytes)$

[Martin]

Hello,

did you recieve any error messages during installation?

Did you already try to restart php5-fpm? If this service is not running properly, it also can cause error 500 with the mentioned error message in logfile.

[Vidschofelix]

I had the same.

Running php5-fpm showed:

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[25-Jul-2017 10:11:49] ERROR: unable to bind listening socket for address '/run/php/keyhelp_gitlab.socket': No such file or directory (2)
[25-Jul-2017 10:11:49] ERROR: FPM initialization failed

Checking the /run direcory, no php dir there, so i ran

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sudo mkdir /run/php

and instantly sockets appeared and the website was available.