Error, Fail Upgrade Ubuntu 20.04 LTS to Ubuntu 22.04 LTS

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Tony20
Posts: 45
Joined: Tue 7. Apr 2020, 19:21

Error, Fail Upgrade Ubuntu 20.04 LTS to Ubuntu 22.04 LTS

Post by Tony20 »

Trying to do a Upgrade Ubuntu 20.04 LTS to Ubuntu 22.04 LTS

The upgrade fail. I am getting a blank page on panel.mysite.com


I am getting this error.

root@server1:~# php keyhelp_ubuntu_upgrade_20_to_22.php
PHP Fatal error: The file /home/keyhelp/www/keyhelp/init/init_cli.php encoded a s type [1/81] cannot be decoded by this version of the ionCube Loader.
in Unknown on line 0

Fatal error: The file /home/keyhelp/www/keyhelp/init/init_cli.php encoded as typ e [1/81] cannot be decoded by this version of the ionCube
Loader.
in Unknown on line 0


I am running KeyHelp 22.2

Server OS: Ubuntu 20.04.5 LTS (GNU/Linux 5.4.0-128-generic x86_64)
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Alexander
Keyweb AG
Posts: 3810
Joined: Wed 20. Jan 2016, 02:23

Re: Error, Fail Upgrade Ubuntu 20.04 LTS to Ubuntu 22.04 LTS

Post by Alexander »

Please explain in detail, which steps you have performed. What error messages may occurred in the process etc.

And out of curiosity, please answer this: Why didn't you fill out the bug report template?

With your current explanation, I can just guess. - Maybe you forgot Step 3 - "phpenmod ioncube".
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
Tony20
Posts: 45
Joined: Tue 7. Apr 2020, 19:21

Re: Error, Fail Upgrade Ubuntu 20.04 LTS to Ubuntu 22.04 LTS

Post by Tony20 »

Hello, Alexander!

This is what I did.
step -1
wget --no-check-certificate https://install.keyhelp.de/scripts/keyh ... o_22_php71 -O keyhelp_ubuntu_upgrade_20_to_22.php

step -2
php keyhelp_ubuntu_upgrade_20_to_22.php


The upgrade froze after a few minutes I hit Ctrl +c and rebooted the server.


After reboot
step -3
phpenmod ioncube


step -4

root@server1:~# php keyhelp_ubuntu_upgrade_20_to_22.php
PHP Fatal error: The file /home/keyhelp/www/keyhelp/init/init_cli.php encoded a s type [1/81] cannot be decoded by this version of the ionCube Loader.
in Unknown on line 0

Fatal error: The file /home/keyhelp/www/keyhelp/init/init_cli.php encoded as typ e [1/81] cannot be decoded by this version of the ionCube Loader.
in Unknown on line 0



"And out of curiosity, please answer this: Why didn't you fill out the bug report template?"

My bad, I am sorry, Did not read the instructions, I thought it was to make sure I list the KeyHelp and OS Version. .. I will make sure I read carefully next time.




Tony.
User avatar
Alexander
Keyweb AG
Posts: 3810
Joined: Wed 20. Jan 2016, 02:23

Re: Error, Fail Upgrade Ubuntu 20.04 LTS to Ubuntu 22.04 LTS

Post by Alexander »

Tony20 wrote: Thu 13. Oct 2022, 12:14 The upgrade froze after a few minutes I hit Ctrl +c and rebooted the server.
With this, you have canceled the actual upgrade process. Therefor the server should be still on Ubuntu 20.

Try the following: Call the command "do-release-upgrade" and see if it will start the upgrade process. If yes, very good, after it has finished (and after the reboot), do the steps of "Step 3".
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
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