Reinstall Problem  [SOLVED]

Discussions about the installation of KeyHelp.
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dedial
Posts: 7
Joined: Thu 15. Dec 2022, 00:45
Location: Austria
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Reinstall Problem

Post by dedial »

Hello

I wanted to re-install the KeyHelp , so i put the command into my vps

wget https://install.keyhelp.de/get_keyhelp.php -O install_keyhelp.sh ; bash install_keyhelp.sh ;

But then i forgot that i have forgot to save some Databases so i cancaled the Installation , and now i cant connect the panel via https it shows me

Forbidden
You don't have permission to access this resource.

Anyone know how to fix the problem ?

Warm Regards
Martin
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Alexander
Keyweb AG
Posts: 3810
Joined: Wed 20. Jan 2016, 02:23

Re: Reinstall Problem

Post by Alexander »

Hello

My advice:

1) Do the database dumps from the console with the mysqldump command.
2) Store the dumps somewhere (not on the server)
3) Reset the server to a clean state
4) Install KeyHelp
5) Create the client accounts you like
6) Import the database dumps.
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
dedial
Posts: 7
Joined: Thu 15. Dec 2022, 00:45
Location: Austria
Contact:

Re: Reinstall Problem

Post by dedial »

Alexander wrote: Thu 15. Dec 2022, 09:55 Hello

My advice:

1) Do the database dumps from the console with the mysqldump command.
2) Store the dumps somewhere (not on the server)
3) Reset the server to a clean state
4) Install KeyHelp
5) Create the client accounts you like
6) Import the database dumps.
Hello
Thank you for your answer , is there any way to recover the admin login because i didnt re-installed the server i just puted the command into vm then i cancaled but for some reason the admin login its not working ?

Warm Regards
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Florian
Keyweb AG
Posts: 1243
Joined: Wed 20. Jan 2016, 02:28

Re: Reinstall Problem

Post by Florian »

Hallo,

execute

Code: Select all

keyhelp login
That provides you with a login URL
Mit freundlichen Grüßen / Best regards
Florian Cheno

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
dedial
Posts: 7
Joined: Thu 15. Dec 2022, 00:45
Location: Austria
Contact:

Re: Reinstall Problem

Post by dedial »

Florian wrote: Thu 15. Dec 2022, 15:41 Hallo,

execute

Code: Select all

keyhelp login
That provides you with a login URL
Hello

I did that but i got this

root@go:~# keyhelp login
-bash: /usr/bin/keyhelp: Permission denied
root@go:~#

Also i checked permissions and are 777 all
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Alexander
Keyweb AG
Posts: 3810
Joined: Wed 20. Jan 2016, 02:23

Re: Reinstall Problem

Post by Alexander »

What is the output of these commands:

Code: Select all

ls -la /home/keyhelp/

ls -la /home/keyhelp/www/

ls -la /home/keyhelp/www/keyhelp/
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
dedial
Posts: 7
Joined: Thu 15. Dec 2022, 00:45
Location: Austria
Contact:

Re: Reinstall Problem

Post by dedial »

Alexander wrote: Thu 15. Dec 2022, 17:11 What is the output of these commands:

Code: Select all

ls -la /home/keyhelp/

ls -la /home/keyhelp/www/

ls -la /home/keyhelp/www/keyhelp/

Code: Select all

root@go:~# ls -la /home/keyhelp/
total 24
drwxr-x---  6 keyhelp keyhelp 4096 Nov 18 00:00 .
drwxr-xr-x  4 root    root    4096 Nov 20 00:55 ..
drwxr-xr-x  3 keyhelp keyhelp 4096 Nov 17 14:42 .config
drwx------  3 keyhelp keyhelp 4096 Nov 18 00:00 keyhelp.backup
drwxr-xr-x  2 keyhelp keyhelp 4096 Dec 15 17:11 .lock
drwxr-xr-x 10 keyhelp keyhelp 4096 Nov 17 14:45 www
----

Code: Select all

root@go:~# ls -la /home/keyhelp/www/
total 40
drwxr-xr-x 10 keyhelp keyhelp 4096 Nov 17 14:45 .
drwxr-x---  6 keyhelp keyhelp 4096 Nov 18 00:00 ..
drwxr-xr-x  6 keyhelp keyhelp 4096 Nov 17 14:39 adminer
lrwxrwxrwx  1 keyhelp keyhelp   10 Nov 17 14:34 db-administration -> phpmyadmin
drwxr-xr-x 15 keyhelp keyhelp 4096 Aug 17 10:26 keyhelp
drwxr-xr-x  3 keyhelp keyhelp 4096 Nov 17 14:45 keyhelp.white_label
drwxr-xr-x  5 keyhelp keyhelp 4096 Dec 15 00:01 kh.webstats
drwxr-xr-x 12 keyhelp keyhelp 4096 Nov 20 01:39 phpmyadmin
drwxr-xr-x  4 keyhelp keyhelp 4096 Nov 17 14:39 rainloop
drwxr-xr-x 13 keyhelp keyhelp 4096 Nov 17 14:39 roundcube
lrwxrwxrwx  1 keyhelp keyhelp    9 Nov 17 14:34 webmail -> roundcube
drwxr-xr-x  3 keyhelp keyhelp 4096 Nov 17 14:41 .well-known
---

Code: Select all

root@go:~# ls -la /home/keyhelp/www/keyhelp/
total 132
drwxr-xr-x 15 keyhelp keyhelp  4096 Aug 17 10:26 .
drwxr-xr-x 10 keyhelp keyhelp  4096 Nov 17 14:45 ..
-rw-r--r--  1 keyhelp keyhelp  3185 Jun  3  2022 ajax.php
drwxr-xr-x  2 keyhelp keyhelp  4096 Apr  1  2022 api
drwxr-xr-x  2 keyhelp keyhelp  4096 Apr  7  2022 bin
drwxr-xr-x  3 keyhelp keyhelp  4096 Sep  7 17:07 cache
drwxr-xr-x 44 keyhelp keyhelp  4096 Sep  7 17:07 core
drwxr-xr-x  4 keyhelp keyhelp  4096 Oct 14  2021 cronjob
drwxr-xr-x  2 keyhelp keyhelp  4096 Oct 14  2021 functions
-rw-r--r--  1 keyhelp keyhelp 60745 Aug  5 14:04 index.php
drwxr-xr-x  2 keyhelp keyhelp  4096 Oct 14  2021 init
drwxr-xr-x  5 keyhelp keyhelp  4096 Oct 14  2021 install
-rw-r--r--  1 keyhelp keyhelp   369 Oct 14  2021 license.txt
drwxr-xr-x 20 keyhelp keyhelp  4096 Sep  7 17:07 locale
drwxr-xr-x  6 keyhelp keyhelp  4096 Oct 14  2021 misc
drwxr-xr-x  2 keyhelp keyhelp  4096 Aug 10 15:25 pages
-rw-r--r--  1 keyhelp keyhelp    25 Oct 14  2021 robots.txt
drwxr-xr-x  3 keyhelp keyhelp  4096 Sep  7 17:07 theme
drwxr-xr-x 15 keyhelp keyhelp  4096 Sep  7 17:07 vendor
User avatar
Alexander
Keyweb AG
Posts: 3810
Joined: Wed 20. Jan 2016, 02:23

Re: Reinstall Problem  [SOLVED]

Post by Alexander »

This should allow access to the Control-Panel

Code: Select all

chown keyhelp:www-data /home/keyhelp/

Just to check, what about these commands?

Code: Select all

ls -la /usr/bin/keyhelp

ls -la /home/keyhelp/www/keyhelp/bin/
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
dedial
Posts: 7
Joined: Thu 15. Dec 2022, 00:45
Location: Austria
Contact:

Re: Reinstall Problem

Post by dedial »

Alexander wrote: Thu 15. Dec 2022, 17:16 This should allow access to the Control-Panel

Code: Select all

chown keyhelp:www-data /home/keyhelp/
Worked :)

I thank you so much for your time sir.

Warm Regards
Martin
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