Error Unable to find a valid quota mount point License

Discussions about the installation of KeyHelp.
Post Reply
ifsya
Posts: 1
Joined: Fri 6. Jan 2023, 00:41

Error Unable to find a valid quota mount point License

Post by ifsya »

Hello
I'm Install KeyHelp On Proxmox CT Debian 11

ERROR ----
Run /home/keyhelp/www/keyhelp/install/install.php --installer-version 1
PHP Notice: Undefined index: encryption in /home/keyhelp/www/keyhelp/core/License/License.php on line 137

Notice: Undefined index: encryption in /home/keyhelp/www/keyhelp/core/License/License.php on line 137
PHP Notice: Trying to access array offset on value of type null in /home/keyhelp/www/keyhelp/core/License/License.php on line 137

Notice: Trying to access array offset on value of type null in /home/keyhelp/www/keyhelp/core/License/License.php on line 137
Error Unable to find a valid quota mount point. You have to make sure that there is a "/" - mount point in your "/etc/fstab". If you need help, please visit our multilingual support community: https://community.keyhelp.de

please help.
User avatar
Alexander
Keyweb AG
Posts: 3811
Joined: Wed 20. Jan 2016, 02:23

Re: Error Unable to find a valid quota mount point License

Post by Alexander »

Hallo,

It looks like you are trying to reinstall KeyHelp on existing parts of an old KeyHep installation.
Please reset the server and install KeyHelp on a clean, minimal system.

---

For the "Unable to find a valid quota mount point." you can find multiple threads withing this forum.

For example here: search.php?keywords=Unable+to+find+a+va ... bmit=Suche

You can find more in the German area of this forum and translate the page via google translate for example.
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
User avatar
BasHeijermans
KeyHelp Translator
Posts: 158
Joined: Mon 20. Jun 2022, 12:01
Location: Heppen Belgium
Contact:

Re: Error Unable to find a valid quota mount point License

Post by BasHeijermans »

Please post the outcome of 'mount'

Your Root should show this:
on / type ext4 (rw,relatime,lazytime,data=ordered,balloon_ino=12,jqfmt=vfsv1,usrjquota=aquota.user,grpjquota=aquota.group)
If it doesn't, it means that quota isn't installed or isn't enabled in your promox client.
Greetings Bas.

Ik heb KeyHelp naar het Nederlands vertaald, contacteer me als er translatie fouten zijn.
(I have translated KeyHelp into Dutch, contact me if there are translation errors.)
Next version 24 of KeyHelp 100% translated.
rogervv
Posts: 1
Joined: Tue 31. Jan 2023, 07:41

Re: Error Unable to find a valid quota mount point License

Post by rogervv »

Hello Bas (dutch),

I have a same issue ,

Error Unable to find a valid quota mount point. You have to make sure that the re is a "/" - mount point in your "/etc/fstab". If you need help, please visit o ur multilingual support community: https://community.keyhelp.de

How can I fix this ?
I use Ubuntu 22.04 , I tried installing quota first and install certificates, but still I got this error.
When I type mount I see :

root@lp1:~# mount
/dev/ploop53852p1 on / type ext4 (rw,relatime,lazytime,data=ordered,balloon_ino=12)

But not the quota etc.

How can I fix this>

Thank you.

grt Rogier
User avatar
Jolinar
Community Moderator
Posts: 3560
Joined: Sat 30. Jan 2016, 07:11
Location: Weimar (Thüringen)
Contact:

Re: Error Unable to find a valid quota mount point License

Post by Jolinar »

rogervv wrote: Tue 31. Jan 2023, 07:44 How can I fix this
search.php?keywords=Error+Unable+to+fin ... ount+point
Wenn jemand inkompetent ist, dann kann er nicht wissen, daß er inkompetent ist. (David Dunning)

Data Collector für Community Support
___
Ich verwende zwei verschiedene Schriftfarben in meinen Beiträgen /
I use two different font colors in my posts:
  • In dieser Farbe schreibe ich als Moderator und gebe moderative Hinweise oder begründe moderative Eingriffe /
    In this color, I write as a moderator and provide moderative guidance or justify moderative interventions
  • In dieser Farbe schreibe ich als Community Mitglied und teile meine private Meinung und persönlichen Ansichten mit /
    In this color, I write as a community member and share my personal opinions and views
User avatar
BasHeijermans
KeyHelp Translator
Posts: 158
Joined: Mon 20. Jun 2022, 12:01
Location: Heppen Belgium
Contact:

Re: Error Unable to find a valid quota mount point License

Post by BasHeijermans »

Ask your provider to activate quota support on your root filesystem, then it will work.

You can not fix this yourself until they allow you to use quota.
Greetings Bas.

Ik heb KeyHelp naar het Nederlands vertaald, contacteer me als er translatie fouten zijn.
(I have translated KeyHelp into Dutch, contact me if there are translation errors.)
Next version 24 of KeyHelp 100% translated.
User avatar
Alexander
Keyweb AG
Posts: 3811
Joined: Wed 20. Jan 2016, 02:23

Re: Error Unable to find a valid quota mount point License

Post by Alexander »

BasHeijermans wrote: Fri 6. Jan 2023, 19:41 Your Root should show this:
on / type ext4 (rw,relatime,lazytime,data=ordered,balloon_ino=12,jqfmt=vfsv1,usrjquota=aquota.user,grpjquota=aquota.group)
If it doesn't, it means that quota isn't installed or isn't enabled in your promox client.
This is not how it would look like BEFORE a KeyHelp installation.

BasHeijermans wrote: Wed 1. Feb 2023, 14:14 Ask your provider to activate quota support on your root filesystem, then it will work.

You can not fix this yourself until they allow you to use quota.
The Issue regarding "Unable to find a valid quota mount point." can very likely be fixed, without the involvement of the provider.


@rogervv

Supply the content of a /etc/fstab

Do not install anything on the system, just use a minimal operating system image.
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
User avatar
BasHeijermans
KeyHelp Translator
Posts: 158
Joined: Mon 20. Jun 2022, 12:01
Location: Heppen Belgium
Contact:

Re: Error Unable to find a valid quota mount point License

Post by BasHeijermans »

Alex,

I had the same problem the first time as him as he's using a VPS:
/dev/ploop53852p1 on / type ext4 (rw,relatime,lazytime,data=ordered,balloon_ino=12)
He can not add quota in the VPS itself, the VPS provider has to turn it on, only then it will work and show quota support.
By default they have quota disabled.

Maybe it's a good idea to give a warning to VPS users that they must have quota support turned on by the VPS-provider/system else it can't install.
It seems many people are missing this.

Because, if it's not enabled, you can install quota support and put in in the fstab, but it will not funtion as it is ignored by the VPS-server.
Greetings Bas.

Ik heb KeyHelp naar het Nederlands vertaald, contacteer me als er translatie fouten zijn.
(I have translated KeyHelp into Dutch, contact me if there are translation errors.)
Next version 24 of KeyHelp 100% translated.
User avatar
Tobi
Community Moderator
Posts: 2812
Joined: Thu 5. Jan 2017, 13:24

Re: Error Unable to find a valid quota mount point License

Post by Tobi »

@Bas
You get the full expirience out of the box with a KVM virtualisation.
Other virtualisations may work ootb but mostly not 😬
Gruß,
Tobi


-----------------------------
wewoco.de
Das Forum für Reseller, Digital-Agenturen, Bildschirmarbeiter und Mäuseschubser
User avatar
BasHeijermans
KeyHelp Translator
Posts: 158
Joined: Mon 20. Jun 2022, 12:01
Location: Heppen Belgium
Contact:

Re: Error Unable to find a valid quota mount point License

Post by BasHeijermans »

Tobi, I know this. However, I have no issues with the way my servers run.

Other virtualisations work fine if they enable quota support.
Greetings Bas.

Ik heb KeyHelp naar het Nederlands vertaald, contacteer me als er translatie fouten zijn.
(I have translated KeyHelp into Dutch, contact me if there are translation errors.)
Next version 24 of KeyHelp 100% translated.
User avatar
Tobi
Community Moderator
Posts: 2812
Joined: Thu 5. Jan 2017, 13:24

Re: Error Unable to find a valid quota mount point License

Post by Tobi »

BasHeijermans wrote: Thu 2. Feb 2023, 16:57 Other virtualisations work fine if they enable quota support.
I would rather say:
Other virtualisations work fine if the user knows how to enable quota support.
Gruß,
Tobi


-----------------------------
wewoco.de
Das Forum für Reseller, Digital-Agenturen, Bildschirmarbeiter und Mäuseschubser
User avatar
BasHeijermans
KeyHelp Translator
Posts: 158
Joined: Mon 20. Jun 2022, 12:01
Location: Heppen Belgium
Contact:

Re: Error Unable to find a valid quota mount point License

Post by BasHeijermans »

Hi Tobi,

Why do you make it more complicated then it really is?

The admin of the VPS-server has to enable it, after that it's working and Keyhelp can be installed.

I do not care who does the administration of the VPS-server, in my case that's the VPS-hoster, so I opened a ticket at their helpdesk to have it enabled.
Greetings Bas.

Ik heb KeyHelp naar het Nederlands vertaald, contacteer me als er translatie fouten zijn.
(I have translated KeyHelp into Dutch, contact me if there are translation errors.)
Next version 24 of KeyHelp 100% translated.
Post Reply