Error Unable to find a valid quota mount point License

[ifsya]

Hello
I'm Install KeyHelp On Proxmox CT Debian 11

ERROR ----
Run /home/keyhelp/www/keyhelp/install/install.php --installer-version 1
PHP Notice: Undefined index: encryption in /home/keyhelp/www/keyhelp/core/License/License.php on line 137

Notice: Undefined index: encryption in /home/keyhelp/www/keyhelp/core/License/License.php on line 137
PHP Notice: Trying to access array offset on value of type null in /home/keyhelp/www/keyhelp/core/License/License.php on line 137

Notice: Trying to access array offset on value of type null in /home/keyhelp/www/keyhelp/core/License/License.php on line 137
Error Unable to find a valid quota mount point. You have to make sure that there is a "/" - mount point in your "/etc/fstab". If you need help, please visit our multilingual support community: https://community.keyhelp.de

please help.

[Alexander]

Hallo,

It looks like you are trying to reinstall KeyHelp on existing parts of an old KeyHep installation.
Please reset the server and install KeyHelp on a clean, minimal system.

---

For the "Unable to find a valid quota mount point." you can find multiple threads withing this forum.

For example here: search.php?keywords=Unable+to+find+a+va ... bmit=Suche

You can find more in the German area of this forum and translate the page via google translate for example.

[BasHeijermans]

Please post the outcome of 'mount'

Your Root should show this:

on / type ext4 (rw,relatime,lazytime,data=ordered,balloon_ino=12,jqfmt=vfsv1,usrjquota=aquota.user,grpjquota=aquota.group)

If it doesn't, it means that quota isn't installed or isn't enabled in your promox client.

[rogervv]

Hello Bas (dutch),

I have a same issue ,

Error Unable to find a valid quota mount point. You have to make sure that the re is a "/" - mount point in your "/etc/fstab". If you need help, please visit o ur multilingual support community: https://community.keyhelp.de

How can I fix this ?
I use Ubuntu 22.04 , I tried installing quota first and install certificates, but still I got this error.
When I type mount I see :

root@lp1:~# mount
/dev/ploop53852p1 on / type ext4 (rw,relatime,lazytime,data=ordered,balloon_ino=12)

But not the quota etc.

How can I fix this>

Thank you.

grt Rogier

[Jolinar]

How can I fix this

search.php?keywords=Error+Unable+to+fin ... ount+point

[BasHeijermans]

Ask your provider to activate quota support on your root filesystem, then it will work.

You can not fix this yourself until they allow you to use quota.

[Alexander]

Your Root should show this:

on / type ext4 (rw,relatime,lazytime,data=ordered,balloon_ino=12,jqfmt=vfsv1,usrjquota=aquota.user,grpjquota=aquota.group)

If it doesn't, it means that quota isn't installed or isn't enabled in your promox client.

This is not how it would look like BEFORE a KeyHelp installation.

Ask your provider to activate quota support on your root filesystem, then it will work.

You can not fix this yourself until they allow you to use quota.

The Issue regarding "Unable to find a valid quota mount point." can very likely be fixed, without the involvement of the provider.


@rogervv

Supply the content of a /etc/fstab

Do not install anything on the system, just use a minimal operating system image.

[BasHeijermans]

Alex,

I had the same problem the first time as him as he's using a VPS:

/dev/ploop53852p1 on / type ext4 (rw,relatime,lazytime,data=ordered,balloon_ino=12)

He can not add quota in the VPS itself, the VPS provider has to turn it on, only then it will work and show quota support.
By default they have quota disabled.

Maybe it's a good idea to give a warning to VPS users that they must have quota support turned on by the VPS-provider/system else it can't install.
It seems many people are missing this.

Because, if it's not enabled, you can install quota support and put in in the fstab, but it will not funtion as it is ignored by the VPS-server.

[Tobi]

@Bas
You get the full expirience out of the box with a KVM virtualisation.
Other virtualisations may work ootb but mostly not

[BasHeijermans]

Tobi, I know this. However, I have no issues with the way my servers run.

Other virtualisations work fine if they enable quota support.

[Tobi]

Other virtualisations work fine if they enable quota support.

I would rather say:
Other virtualisations work fine if the user knows how to enable quota support.

[BasHeijermans]

Hi Tobi,

Why do you make it more complicated then it really is?

The admin of the VPS-server has to enable it, after that it's working and Keyhelp can be installed.

I do not care who does the administration of the VPS-server, in my case that's the VPS-hoster, so I opened a ticket at their helpdesk to have it enabled.