Viruses are not being deleted/quarantined.

General discussions around KeyHelp.
Locked
User avatar
saviorhost
Posts: 44
Joined: Sun 11. Jan 2026, 13:51
Location: Turkiye
Contact:

Viruses are not being deleted/quarantined.

Post by saviorhost »

Hello;

I have checked the box to quarantine viruses found on the system. However, it doesn't seem to be taking any action.
User avatar
Tobi
Community Moderator
Posts: 3617
Joined: Thu 5. Jan 2017, 13:24

Re: Viruses are not being deleted/quarantined.

Post by Tobi »

Gruß,
Tobi


-----------------------------
wewoco.de
Das Forum für Reseller, Digital-Agenturen, Bildschirmarbeiter und Mäuseschubser
User avatar
saviorhost
Posts: 44
Joined: Sun 11. Jan 2026, 13:51
Location: Turkiye
Contact:

Re: Viruses are not being deleted/quarantined.

Post by saviorhost »

I will update this here once the automated test runs in the normal cron schedule.
User avatar
Tobi
Community Moderator
Posts: 3617
Joined: Thu 5. Jan 2017, 13:24

Re: Viruses are not being deleted/quarantined.

Post by Tobi »

You can perform a quick test by sending yourself the eicar file via mail.
Gruß,
Tobi


-----------------------------
wewoco.de
Das Forum für Reseller, Digital-Agenturen, Bildschirmarbeiter und Mäuseschubser
User avatar
saviorhost
Posts: 44
Joined: Sun 11. Jan 2026, 13:51
Location: Turkiye
Contact:

Re: Viruses are not being deleted/quarantined.

Post by saviorhost »

No, it didn't delete anything. Even though "Delete infection" is selected, it's not doing anything.
User avatar
Tobi
Community Moderator
Posts: 3617
Joined: Thu 5. Jan 2017, 13:24

Re: Viruses are not being deleted/quarantined.

Post by Tobi »

Any updates pending?
Gruß,
Tobi


-----------------------------
wewoco.de
Das Forum für Reseller, Digital-Agenturen, Bildschirmarbeiter und Mäuseschubser
User avatar
saviorhost
Posts: 44
Joined: Sun 11. Jan 2026, 13:51
Location: Turkiye
Contact:

Re: Viruses are not being deleted/quarantined.

Post by saviorhost »

No, there are no pending updates.
User avatar
Tobi
Community Moderator
Posts: 3617
Joined: Thu 5. Jan 2017, 13:24

Re: Viruses are not being deleted/quarantined.

Post by Tobi »

Please open a bugreport and provide the clamav logs
posting.php?mode=post&f=12
Gruß,
Tobi


-----------------------------
wewoco.de
Das Forum für Reseller, Digital-Agenturen, Bildschirmarbeiter und Mäuseschubser
Locked