Yes
Server operating system + version
Debian 12
Server virtualization technology used
KVM
KeyHelp version + build number
(e.g. 22.0 - Build 2366)
25.3?
Problem description / error messages
Disk rapidly filled up '/home/keyhelp/keyhelp.backup/panel_updates' with timestamped files, ie 'keyhelp_25.3_2026-04-09_04-11-05.sql
' and 'keyhelp_25.3_2026-04-09_04-11-05.tar.gz' until server crashed.
Server is currently displaying 'The server control panel is currently being updated.' via the web interface.
I've tried manually rebooting the server and clearing the old panel backup files.
Previously this server was very stable and without issue.
Could I please have some pointers.
When trying to manually update it:
Code: Select all
root@server:/home/keyhelp/keyhelp.backup/panel_updates# keyhelp run panel-update
[PID-2869] [2026-04-09 04:12:47] INFO | maintenance connection okay
[PID-2869] [2026-04-09 04:12:47] INFO | forced to run "panel_update.php"
[PID-2869] [2026-04-09 04:12:47] ERROR | panel update should be running (database flag), but corresponding PID is not running anymore, rescheduli ng panel update...
[PID-2869] [2026-04-09 04:12:47] INFO | jobs to run: panel_update.php
[PID-2869] [2026-04-09 04:12:47] INFO | >>> trying to run "panel-update"
[PID-2869] [2026-04-09 04:12:47] WARN | last run died abruptly
[PID-2869] [2026-04-09 04:12:47] INFO | lock "panel-update" acquired
[PID-2869] [2026-04-09 04:12:47] INFO | processing the job ...
[2026-04-09 04:12:47] INFO | maintenance connection okay
[2026-04-09 04:12:47] INFO | trying to connect to updateserver
[2026-04-09 04:12:47] INFO | enable full access to temporary directories
[2026-04-09 04:12:48] INFO | new version detected - starting update process from "25.3" to "26.0"
[2026-04-09 04:12:48] INFO | first update step: "26.0" | total steps to reach latest version:
[2026-04-09 04:12:48] INFO | create folder for panel update "/home/keyhelp/www/keyhelp_tmp/"
[2026-04-09 04:12:48] INFO | start download of "https://install.keyhelp.de/files/releases/26.0/26.0-php82.tar.gz"
/home/keyhelp/www/keyhelp_tmp/26.0.t 100%[===================================================================>] 18.75M 40.0MB/s in 0.5s
[2026-04-09 04:12:48] INFO | file saved to "/home/keyhelp/www/keyhelp_tmp/26.0.tar.gz"
[2026-04-09 04:12:48] INFO | checksum check successful
[2026-04-09 04:12:48] INFO | lock panel
[2026-04-09 04:12:48] INFO | log out all users
[2026-04-09 04:12:48] INFO | run --force="update" one last time before new files and db structure may change things
[2026-04-09 04:12:51] INFO | checking running maintenance intervals ...
[2026-04-09 04:12:51] INFO | all maintenance intervals finished, so we can go on
[2026-04-09 04:12:51] INFO | archive extraction finished
[2026-04-09 04:12:51] INFO | changed owner of "/home/keyhelp/www/keyhelp_tmp/" to "keyhelp"
[2026-04-09 04:12:51] INFO | Setup backup directory "/home/keyhelp/keyhelp.backup/panel_updates"
[2026-04-09 04:12:51] INFO | Database backup saved to "/home/keyhelp/keyhelp.backup/panel_updates/keyhelp_25.3_2026-04-09_04-12-51.sql"
[2026-04-09 04:12:53] INFO | File backup saved to "/home/keyhelp/keyhelp.backup/panel_updates/keyhelp_25.3_2026-04-09_04-12-51.tar.gz"
[2026-04-09 04:12:54] INFO | remove old keyhelp folder
[2026-04-09 04:12:56] INFO | copy from "/home/keyhelp/www/keyhelp_tmp/" to "/home/keyhelp/www/keyhelp/"
[2026-04-09 04:12:56] INFO | remove "/home/keyhelp/www/keyhelp_tmp/"
[2026-04-09 04:12:57] INFO | run update file "/home/keyhelp/www/keyhelp/install/updates/update_25.3.php"
[2026-04-09 04:12:57] INFO | [KeyHelp Database] Add keys to columns
Notice: DB-Connection timed out, now reconnecting... in /home/keyhelp/www/keyhelp/core/Database/DBConnection.php on line 184
Warning: MySQL - Query Error: Too many keys specified; max 64 keys allowed (1069) in /home/keyhelp/www/keyhelp/core/Database/DBConnection.php on line 330
Notice: DB-Connection timed out, now reconnecting... in /home/keyhelp/www/keyhelp/core/Database/DBConnection.php on line 184
Warning: MySQL - Query Error: Too many keys specified; max 64 keys allowed (1069) in /home/keyhelp/www/keyhelp/core/Database/DBConnection.php on line 330
[2026-04-09 04:13:03] INFO | [KeyHelp Database] Update scheduled_tasks -> php_interpreter column
[2026-04-09 04:13:03] INFO | [KeyHelp Database] Add columns for PHP environment variables
Notice: DB-Connection timed out, now reconnecting... in /home/keyhelp/www/keyhelp/core/Database/DBConnection.php on line 184
Warning: MySQL - Query Error: Duplicate column name 'env_variables' (1060) in /home/keyhelp/www/keyhelp/core/Database/DBConnection.php on line 33 0
Notice: DB-Connection timed out, now reconnecting... in /home/keyhelp/www/keyhelp/core/Database/DBConnection.php on line 184
Warning: MySQL - Query Error: Duplicate column name 'php_env_variables' (1060) in /home/keyhelp/www/keyhelp/core/Database/DBConnection.php on lin e 330
[2026-04-09 04:13:09] INFO | [KeyHelp Database] Add Fail2Ban whitelist setting
[2026-04-09 04:13:09] INFO | [KeyHelp Database] Update backup_repository -> max_snapshot column
Notice: DB-Connection timed out, now reconnecting... in /home/keyhelp/www/keyhelp/core/Database/DBConnection.php on line 184
Warning: MySQL - Query Error: Unknown column 'max_snapshots' in 'backup_repositories' (1054) in /home/keyhelp/www/keyhelp/core/Database/DBConnect ion.php on line 330
Notice: DB-Connection timed out, now reconnecting... in /home/keyhelp/www/keyhelp/core/Database/DBConnection.php on line 184
Warning: MySQL - Query Error: Unknown column 'max_snapshots' in 'WHERE' (1054) in /home/keyhelp/www/keyhelp/core/Database/DBConnection.php on lin e 330
Notice: DB-Connection timed out, now reconnecting... in /home/keyhelp/www/keyhelp/core/Database/DBConnection.php on line 184
Warning: MySQL - Query Error: Unknown column 'max_snapshots' in 'backup_repositories' (1054) in /home/keyhelp/www/keyhelp/core/Database/DBConnect ion.php on line 330
[2026-04-09 04:13:18] INFO | [Backup] Add new rotation policies
Notice: DB-Connection timed out, now reconnecting... in /home/keyhelp/www/keyhelp/core/Database/DBConnection.php on line 184
Warning: MySQL - Query Error: Duplicate column name 'rotation_mode' (1060) in /home/keyhelp/www/keyhelp/core/Database/DBConnection.php on line 33 0
Notice: DB-Connection timed out, now reconnecting... in /home/keyhelp/www/keyhelp/core/Database/DBConnection.php on line 184
Warning: MySQL - Query Error: Unknown column 'max_snapshots' in 'WHERE' (1054) in /home/keyhelp/www/keyhelp/core/Database/DBConnection.php on lin e 330
Notice: DB-Connection timed out, now reconnecting... in /home/keyhelp/www/keyhelp/core/Database/DBConnection.php on line 184
Warning: MySQL - Query Error: Can't DROP COLUMN `max_snapshots`; check that it exists (1091) in /home/keyhelp/www/keyhelp/core/Database/DBConnect ion.php on line 330
[2026-04-09 04:13:27] INFO | [Maintenance Intervals] Update job name
[2026-04-09 04:13:27] INFO | [KeyHelp] Delete outdated client statistics
[2026-04-09 04:13:27] INFO | [KeyHelp] Delete outdated panel backups
[2026-04-09 04:13:27] INFO | [Postfix] Update configuration
sh: 1: postconf: not found
Fatal error: Uncaught Error: Class "Cli" not found in /home/keyhelp/www/keyhelp/install/updates/update_25.3.php:173
Stack trace:
#0 /home/keyhelp/www/keyhelp/cronjob/jobs/panel_update.php(460): unknown()
#1 /home/keyhelp/www/keyhelp/cronjob/mastercronjob.php(454): unknown()
#2 {main}
thrown in /home/keyhelp/www/keyhelp/install/updates/update_25.3.php on line 173