Where are the nameservers  [SOLVED]

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helping_hands1
Posts: 9
Joined: Wed 24. Feb 2021, 14:56

Where are the nameservers

Post by helping_hands1 »

I have installed KeyHelp on my Ubuntu 20.04 today. I liked the UI and other fetures.
Suppose I added a domain which is registered on GoDaddy and I want to change NameServers from GoDaddy to point the domain to my server then which NameServers shoud I use and How to set new nameservers.

Thank You in advance...
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Florian
Keyweb AG
Posts: 1243
Joined: Wed 20. Jan 2016, 02:28

Re: Where are the nameservers  [SOLVED]

Post by Florian »

Hallo,

normally Keyhelp creates two nameservers out of the servername:

e.g. Servername ist keyhelp.myserver.com, then there would be ns.keyhelp.myserver.com and ns2.keyhelp.myserver.com

If the DNS zone of domain myserver.com is holded by an external Nameserver then you must make sure that there two A records for both NS, eg. ns.keyhelp -> first IP, ns2.keyhelp -> second IP
Mit freundlichen Grüßen / Best regards
Florian Cheno

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
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helping_hands1
Posts: 9
Joined: Wed 24. Feb 2021, 14:56

Re: Where are the nameservers

Post by helping_hands1 »

Thank you for the reply :)

I did the same. Now I am getting DNS_PROBE_FINISHED_NXDOMAIN error.
On KeyHelp User Panel , under Domains sections, got right tick mark before my client domain name. On hover its showing everything ok.

Also I have added DKIM_RECORD on My external DNS Management .

Edit: Added Let's Encrypt certificate got x red sign before domain name, after removing SSL got right tick with no color(Everything ok) but getting DNS_PROBE_FINISHED_NXDOMAIN error
helping_hands1
Posts: 9
Joined: Wed 24. Feb 2021, 14:56

Re: Where are the nameservers

Post by helping_hands1 »

And also on admin panel-> account information, private IP is showing instead of public IP address.
Please refer the following info

IP addresses 10.47.0.5 / 10.122.0.2

If you need more info, I can give you KeyHelp admin access on my server

Thank you
helping_hands1
Posts: 9
Joined: Wed 24. Feb 2021, 14:56

Re: Where are the nameservers

Post by helping_hands1 »

Hii,

Issue is resolved.

I changed private IP address to Public .


Thank you for your kind reply.
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