KeyHelp Community

Hello,

I'm having problems with some permissions on your server, I got the report of the problem from the company that manages the payments of the website that we have hosted on the server.

Below is the email I received from them regarding the issue.

_________________________________________________________________________________________

Good morning,

We have been running tests and have already managed to temporarily resolve the error.

You must contact the person responsible for the hosting service where the store is housed and report the error.

We changed the mbway endpoint to use the IP instead of the hostname and it worked correctly.

If performing the function:

gethostbyname();

Our server IP is returned.

There is some configuration on your server that is preventing hostname resolution.

We have hundreds of customers using prestashop and we have no complaints about this error.

Any questions available.

Good work.

Hallo,

what exactly is the problem, and how is the problem connected to Keyhelp?

Hello,

the problem is on the side of the company that provides me with the payment methods that are used in my PrestaShop store.

According to them there is some configuration on my server that is preventing hostname resolution.

You can run a small test script and see what error messages appear, if any. Also try replacing the hostname 'keyhelp.de' with the domain you are trying to query.

Code: Select all

<?php

ini_set("display_errors", true);
ini_set("display_startup_errors", true);
ini_set("error_reporting", E_ALL);
    
var_dump(gethostbyname('keyhelp.de'));

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