remote email address how to?

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singer
Posts: 1
Joined: Mon 23. May 2022, 14:03

remote email address how to?

Post by singer »

Hello!

I have a keyhelp server with a domain example.com
I have a contact form on example.com which is trying to send submissons to somebody@example.com
It seems my form searching for the email account on the local server...
How to force Keyhelp to know this email account is working on a remote server?

thank you

Zoltan
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Florian
Keyweb AG
Posts: 1243
Joined: Wed 20. Jan 2016, 02:28

Re: remote email address how to?

Post by Florian »

Hallo,

if you use an external mailserver for a domain you must disable the mail services for this domain in Keyhelp.

In the admin session click on the pencil symbol behind the domain and uncheck the option E-mail domain
Mit freundlichen Grüßen / Best regards
Florian Cheno

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Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
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Tobi
Community Moderator
Posts: 2812
Joined: Thu 5. Jan 2017, 13:24

Re: remote email address how to?

Post by Tobi »

Also check „Disable DNS for this Domain“
Gruß,
Tobi


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Florian
Keyweb AG
Posts: 1243
Joined: Wed 20. Jan 2016, 02:28

Re: remote email address how to?

Post by Florian »

Tobi wrote: Mon 23. May 2022, 16:40 Also check „Disable DNS for this Domain“
Not if the server is the authorative DNS for this domain!!!
Mit freundlichen Grüßen / Best regards
Florian Cheno

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
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