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remote email address how to?

Posted: Mon 23. May 2022, 14:06
by singer
Hello!

I have a keyhelp server with a domain example.com
I have a contact form on example.com which is trying to send submissons to somebody@example.com
It seems my form searching for the email account on the local server...
How to force Keyhelp to know this email account is working on a remote server?

thank you

Zoltan

Re: remote email address how to?

Posted: Mon 23. May 2022, 14:08
by Florian
Hallo,

if you use an external mailserver for a domain you must disable the mail services for this domain in Keyhelp.

In the admin session click on the pencil symbol behind the domain and uncheck the option E-mail domain

Re: remote email address how to?

Posted: Mon 23. May 2022, 16:40
by Tobi
Also check „Disable DNS for this Domain“

Re: remote email address how to?

Posted: Mon 23. May 2022, 16:41
by Florian
Tobi wrote: Mon 23. May 2022, 16:40 Also check „Disable DNS for this Domain“
Not if the server is the authorative DNS for this domain!!!