Keyhelp FollowSymLinks Update and 500 Internal Server Errors

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LastSavingGrace
Posts: 24
Joined: Wed 9. Dec 2020, 17:45

Keyhelp FollowSymLinks Update and 500 Internal Server Errors

Post by LastSavingGrace »

This morning I woke up to find that all my websites were offline and showing 500 Internal Server Errors because of the recent Keyhelp update for the '.htaccess' files and the 'FollowSymLinks' update. I had an inbox full of monitoring servers reporting sites offline, not to mention emails from users complaining about the outage.

It would have been better to have sent out an advisory first before applying this automatically, so as to avoid issues. You might want to think about this next time.
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Alexander
Keyweb AG
Posts: 3810
Joined: Wed 20. Jan 2016, 02:23

Re: Keyhelp FollowSymLinks Update and 500 Internal Server Errors

Post by Alexander »

Hello,

What exactly were the issues on your system? - Wrong owner of symlinks?
Mit freundlichen Grüßen / Best regards
Alexander Mahr

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Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
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info@eurhosting.net
KeyHelp Translator
Posts: 45
Joined: Tue 24. May 2016, 15:17
Location: Brno
Contact:

Re: Keyhelp FollowSymLinks Update and 500 Internal Server Errors

Post by info@eurhosting.net »

Don't know if it was the same issue
But opencart hosted on keyhelp did not take the .htaccess modify and had to modify it by hand
Stop stop stop
If hosting is not your main focus, I can be of help to mantain your servers
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chaiavi
Posts: 34
Joined: Wed 22. Apr 2020, 22:02

Re: Keyhelp FollowSymLinks Update and 500 Internal Server Errors

Post by chaiavi »

I have the same problem

How can I fix it ?


Here is a link to a subfolder with a mybb system which shows error 500 and the logs show something about symlinks
https://unicorntales.org/kq4-perilsofro ... make/forum

Please help
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Florian
Keyweb AG
Posts: 1243
Joined: Wed 20. Jan 2016, 02:28

Re: Keyhelp FollowSymLinks Update and 500 Internal Server Errors

Post by Florian »

Hallo,

check the owner and group of the used symbolic links. Often they belong to root. If so change user and group to the corresponding Keyhelp user with the help of chown -h

Also check the error.log of the Keyhelp User for information
Mit freundlichen Grüßen / Best regards
Florian Cheno

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
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