Unable to setup Outlook account with Key Machine server

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Amandio
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Joined: Fri 15. Jul 2022, 09:38

Unable to setup Outlook account with Key Machine server

Post by Amandio »

I created the emails addresses on the user page, but I'm unable to configure the accounts on Outlook or other email software we use.

Can someone help me?
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Jolinar
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Re: Unable to setup Outlook account with Key Machine server

Post by Jolinar »

Amandio wrote: Fri 15. Jul 2022, 09:44 but I'm unable to configure the accounts on Outlook or other email software we use.
Error messages, logfile entries?
More input please!
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Alexander
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Re: Unable to setup Outlook account with Key Machine server

Post by Alexander »

Hello,

Have you used the information from the "Connection data" column on the email page?
With these you have everything you need to setup any email client.
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Tobi
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Re: Unable to setup Outlook account with Key Machine server

Post by Tobi »

Which version of Outlook do you use?
And which OS?
Gruß,
Tobi


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Amandio
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Joined: Fri 15. Jul 2022, 09:38

Re: Unable to setup Outlook account with Key Machine server

Post by Amandio »

Alexander wrote: Fri 15. Jul 2022, 09:52 Hello,

Have you used the information from the "Connection data" column on the email page?
With these you have everything you need to setup any email client.
Yes I used the information from the connection data column.

I tried to setup the email addresses on Outlook 2019 but I always get the same error message ''Outlook is unable to connect to your incoming (POP) e-mail server. Verify your email address and password and try again'

Also on mobile apps I'm unable to setup the emails.
Amandio
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Joined: Fri 15. Jul 2022, 09:38

Re: Unable to setup Outlook account with Key Machine server

Post by Amandio »

Tobi wrote: Fri 15. Jul 2022, 10:02 Which version of Outlook do you use?
And which OS?
I use the Outlook 2019 on Windows 10
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Tobi
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Re: Unable to setup Outlook account with Key Machine server

Post by Tobi »

Are there any outstanding updates?
Either Windows or Office updates?
Gruß,
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BasHeijermans
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Re: Unable to setup Outlook account with Key Machine server

Post by BasHeijermans »

Could it be that the SSL level is too high? They did ditch the old v1 level and started using v2 and up.
Solution:

Code: Select all

nano /usr/lib/ssl/openssl.cnf
At the bottom you find: CipherString = DEFAULT@SECLEVEL=2

Change that to SECLEVEL=1 and reboot.

See if you can manage to setup them now.

I had the same problem with programs that use SSLv1 and can't manage v2.

No idea if it solves it for you, but it's worth a shot.

But first, check if your ports for mail are open and reachable, you can check telnet on port 110, it should give you a prompt.
If it fails to connect the problem is with your ports.
Greetings Bas.

Ik heb KeyHelp naar het Nederlands vertaald, contacteer me als er translatie fouten zijn.
(I have translated KeyHelp into Dutch, contact me if there are translation errors.)
Next version 24 of KeyHelp 100% translated.
Amandio
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Joined: Fri 15. Jul 2022, 09:38

Re: Unable to setup Outlook account with Key Machine server

Post by Amandio »

I'm sorry for my ignorance but can you guide me through the steps to make that change?
BasHeijermans wrote: Sat 16. Jul 2022, 16:49 Could it be that the SSL level is too high? They did ditch the old v1 level and started using v2 and up.
Solution:

Code: Select all

nano /usr/lib/ssl/openssl.cnf
At the bottom you find: CipherString = DEFAULT@SECLEVEL=2

Change that to SECLEVEL=1 and reboot.

See if you can manage to setup them now.

I had the same problem with programs that use SSLv1 and can't manage v2.

No idea if it solves it for you, but it's worth a shot.

But first, check if your ports for mail are open and reachable, you can check telnet on port 110, it should give you a prompt.
If it fails to connect the problem is with your ports.
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BasHeijermans
KeyHelp Translator
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Re: Unable to setup Outlook account with Key Machine server

Post by BasHeijermans »

If you don't know how to do this, then ask somebody that knows Linux.

Sorry mate.
Greetings Bas.

Ik heb KeyHelp naar het Nederlands vertaald, contacteer me als er translatie fouten zijn.
(I have translated KeyHelp into Dutch, contact me if there are translation errors.)
Next version 24 of KeyHelp 100% translated.
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24unix
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Re: Unable to setup Outlook account with Key Machine server

Post by 24unix »

Amandio wrote: Sat 16. Jul 2022, 00:02 I tried to setup the email addresses on Outlook 2019 but I always get the same error message ''Outlook is unable to connect to your incoming (POP) e-mail server. Verify your email address and password and try again'
Why are you using POP?

Can you ping the server?

What does

Code: Select all

telnet <emailserver> 110
say?
mfg Micha
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