I'm sure the cause of the problem is within KeyHelp
(Problems not related to KeyHelp belong in the Offtopic forum)
Server operating system + version
(e.g. Ubuntu 20.04)
Server virtualization technology used
Unknown
KeyHelp version + build number
22.1 but login page shows "Version mismatch"
Problem description / error messages
Tried to login to control panel but got Version mismatch.
Tried to run update through the terminal - now I have error "Forbidden You don't have permission to access this resource."
Expected result
Actual result
Steps to reproduce
Additional information
(e.g. recent changes to the server, excerpts from log files (/var/log/*, /var/log/keyhelp/php-error.log, etc.))
Login issue - version mismatch [SOLVED]
Re: Login issue - version mismatch
Hello,
please execute the following command
and provide the output of the menu item "7) Show system information",
as well as the latest contents of:
please execute the following command
Code: Select all
keyhelp-toolbox
and provide the output of the menu item "7) Show system information",
as well as the latest contents of:
Code: Select all
/var/log/keyhelp/cronjob/panel-update.log
/var/log/keyhelp/php-error.log
Mit freundlichen Grüßen / Best regards
Alexander Mahr
**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
Alexander Mahr
**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
Re: Login issue - version mismatch
Code: Select all
CPU : Intel Xeon Processor (Skylake, IBRS) (amd64) / Cores 1
System virtualization : KVM
Server time : 13:59:08 - July 15, 2022
Uptime : Days 0 / Hours 0 / Minutes 52
Server utilization
CPU load : 1.00 % (0.01 / 0 / 0)
Process count : 124
Emails in queue : 0
Disk space : Free: 1.49 GiB Used: 12.36 GiB Total: 14.61 GiB
Memory : Free: 469.78 MiB Used: 482.20 MiB Total: 951.98 MiB
Swap space : Free: 847.00 MiB Used: 177.00 MiB Total: 1024.00 MiB
Applications
Operating system : Ubuntu 20.04 (64-bit)
KeyHelp : 22.0.1 (DB), 22.1 (File), 2687 (Build)
Kernel : Kernel 5.4.0-122-generic
Web server : Apache 2.4.41
DNS server : BIND 9.16.1
PHP : PHP 7.4.3
Database server : MariaDB 10.3.34
FTP server : ProFTPD 1.3.6c
Mail transfer agent : Postfix 3.4.13
Mail delivery agent : Dovecot 2.3.7.2
MTA content filter : Amavisd-new 2.11.0
Spam filter : SpamAssassin 3.4.4
Virus scanner : ClamAV 0.103.6
Database administration : phpMyAdmin 5.2.0
Webmail : Roundcube 1.5.3
Cryptography : OpenSSL 1.1.1f
Data transfer : curl 7.68.0
Backup software : Restic 0.13.1
Backup data transfer : Rclone 1.58.1
Pending package manager updates
Update count : 0
Security update count : 0
Only have panel-update.log.
P.S. Sorry for asking for help but could not find resolution for the similar issue.
- Attachments
-
- panel-update.log
- (113.46 KiB) Downloaded 67 times
Re: Login issue - version mismatch [SOLVED]
Hello,
It seems that the database connection was interrupted during the update. This is usually not a problem, as KeyHelp has some self-healing features . Normally this would be fixed with the next automatic update run of the control panel, which is done every day at 03:xx.
Unfortunately, due to changes in the panel upgrade routine with 22.1 and because there was a smaller update 22.0.1, the auto-healing feature could not work as expected with this particular update.
---
EDIT:
I have now re-implemented the self-healing features into version 22.1. So if a server suffers from the same problem, it should now heal itself with the next panel update, which should run on Saturday morning.
The issue was fixed on rmprdmn server.
It seems that the database connection was interrupted during the update. This is usually not a problem, as KeyHelp has some self-healing features . Normally this would be fixed with the next automatic update run of the control panel, which is done every day at 03:xx.
Unfortunately, due to changes in the panel upgrade routine with 22.1 and because there was a smaller update 22.0.1, the auto-healing feature could not work as expected with this particular update.
---
EDIT:
I have now re-implemented the self-healing features into version 22.1. So if a server suffers from the same problem, it should now heal itself with the next panel update, which should run on Saturday morning.
The issue was fixed on rmprdmn server.
Mit freundlichen Grüßen / Best regards
Alexander Mahr
**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
Alexander Mahr
**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************