Mail is missing from the server  [SOLVED]

Discussions about the usage of KeyHelp.
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alamis
Posts: 21
Joined: Sat 8. Oct 2022, 21:29

Mail is missing from the server

Post by alamis »

I using Debian 11.
Log by CAT utility https://disk.yandex.ru/i/DABvyezYtBf1gw

My hoster unblocked 25 port, or needed another port ?
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Florian
Keyweb AG
Posts: 1243
Joined: Wed 20. Jan 2016, 02:28

Re: Mail is missing from the server

Post by Florian »

Hallo,

you need an existing mailbox on your server.

The mailbox you sent the mail to does not exist as you can see in your log
Mit freundlichen Grüßen / Best regards
Florian Cheno

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
alamis
Posts: 21
Joined: Sat 8. Oct 2022, 21:29

Re: Mail is missing from the server

Post by alamis »

Florian wrote: Thu 20. Oct 2022, 15:02 Hallo,

you need an existing mailbox on your server.

The mailbox you sent the mail to does not exist as you can see in your log
sorry, how add mailbox ?
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Alexander
Keyweb AG
Posts: 3810
Joined: Wed 20. Jan 2016, 02:23

Re: Mail is missing from the server

Post by Alexander »

Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
alamis
Posts: 21
Joined: Sat 8. Oct 2022, 21:29

Re: Mail is missing from the server

Post by alamis »

you do not understand, I do not want to raise the mail server. The server is public. only here the sites do not send letters and the panel too. here is the address ask@ru7lan.ru
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Florian
Keyweb AG
Posts: 1243
Joined: Wed 20. Jan 2016, 02:28

Re: Mail is missing from the server  [SOLVED]

Post by Florian »

Hallo,

How are we supposed to know something like that with your extensive descriptions?

When you are using external mail services for a domain that exists in Keyhelp you have to disable the mail services for this domain (pencil symbol behind teh domain), otherwise the sever will always try to send the mail locally.
Mit freundlichen Grüßen / Best regards
Florian Cheno

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
alamis
Posts: 21
Joined: Sat 8. Oct 2022, 21:29

Re: Mail is missing from the server

Post by alamis »

Florian wrote: Tue 25. Oct 2022, 17:24 Hallo,

How are we supposed to know something like that with your extensive descriptions?

When you are using external mail services for a domain that exists in Keyhelp you have to disable the mail services for this domain (pencil symbol behind teh domain), otherwise the sever will always try to send the mail locally.
It’s work fine for the domains, but when I added Client Account this email went to the Spam
alamis
Posts: 21
Joined: Sat 8. Oct 2022, 21:29

Re: Mail is missing from the server

Post by alamis »

Florian wrote: Tue 25. Oct 2022, 17:24 Hallo,

How are we supposed to know something like that with your extensive descriptions?

When you are using external mail services for a domain that exists in Keyhelp you have to disable the mail services for this domain (pencil symbol behind teh domain), otherwise the sever will always try to send the mail locally.
Thanks ☺️
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