I get this error every day

Discussions about the usage of KeyHelp.
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PuntonetSvb
Posts: 33
Joined: Thu 7. Apr 2022, 19:16

I get this error every day

Post by PuntonetSvb »

How can I know which user generates this error? The general copy is done correctly, but it does not tell me which user generates the error.

Hola DebianServer!

Su proceso de copia de seguridad se canceló, debido a un error!

Servidor: server.puntonetinformatica.es
Tipo de copia de seguridad: Server backup

Mensaje de error: upload_to_remote_failed

Saludos,
su equipo de soporte


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Alexander
Keyweb AG
Posts: 3810
Joined: Wed 20. Jan 2016, 02:23

Re: I get this error every day

Post by Alexander »

Hello,

it writes "Server backup" - That means, it is the backup, you can administer via the administrator area of KeyHelp.

Otherwise it would say "Client backup" and would inform about the corresponding username.
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
PuntonetSvb
Posts: 33
Joined: Thu 7. Apr 2022, 19:16

Re: I get this error every day

Post by PuntonetSvb »

if I go into the panel and look at the backups, it tells me that they were done correctly
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Alexander
Keyweb AG
Posts: 3810
Joined: Wed 20. Jan 2016, 02:23

Re: I get this error every day

Post by Alexander »

These kind of mails are generated by the old backup system.

So either go to the "KeyHelp Admin Area -> Backup"
Now you should see the "Select backup management" - Page -> Select the "Alternate backup management".

In case you do not see this selection page anymore, first go to "KeyHelp Admin Area -> Configuration -> Backup" and tick the checkbox "Show alternative backup management"
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
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