Support Access - Should it be off by Default  [SOLVED]

Discussions about the usage of KeyHelp.
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shoulders
Posts: 70
Joined: Wed 25. Oct 2023, 21:05

Support Access - Should it be off by Default

Post by shoulders »

support access.png
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I am guessing this has SSH keys pre-installed in the system that will allow you easy access to a server with this enabled.

Should this not be off by default? (you need to opt in)

Perhaps an additional question in the installation script would resolve if this is a useful position for KeyHelp staff delivering support or an initial prompt in the panel after installation.

Having this option on by default and only for a user to find it when they go through all the settings (not everyone does) is not ideal.
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Alexander
Keyweb AG
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Joined: Wed 20. Jan 2016, 02:23

Re: Support Access - Should it be off by Default  [SOLVED]

Post by Alexander »

Yes, this should be turned off by default for all servers except those of Keyweb AG.
(SSH keys were not installed, but this flag is accidentally set anyway)

-> Fixed
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
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Tobi
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Joined: Thu 5. Jan 2017, 13:24

Re: Support Access - Should it be off by Default

Post by Tobi »

Will the next update set this option to „off“ globally for all existing servers outside KeyWeb?

Or will there be a warning like „OS Upgrade needed“?
Gruß,
Tobi


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Alexander
Keyweb AG
Posts: 3842
Joined: Wed 20. Jan 2016, 02:23

Re: Support Access - Should it be off by Default

Post by Alexander »

It will set the checkbox to "off", when no KeyHelp support keys have been installed on the server.
This should be the case for almost all servers outside of Keyweb.

This is more a display bug, so no big deal.
Mit freundlichen Grüßen / Best regards
Alexander Mahr

**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
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