Emails going to spam [SOLVED]

[soufian]

When I send an email from my server to a Gmail account is listed in the spam folder why?

[Tobi]

Doublecheck your SPF and PTR records

[soufian]

SPF And PTR records are on DNS but same problem

[Florian]

Hello,

and DKIM?

[soufian]

Yes all right but it's still going to spam

[Jolinar]

SPF And PTR records are on DNS but same problem

It is good that the resource records are present in the DNS, but are they correct?
If we are to help you really, then we need at least the domain in order to be able to check the DNS records for correctness from the outside.

[soufian]

SPF And PTR records are on DNS but same problem

It is good that the resource records are present in the DNS, but are they correct?
If we are to help you really, then we need at least the domain in order to be able to check the DNS records for correctness from the outside.

my domain vanixweb.com
actually the problem when i store an SPF record its stored without spaces

I typed
v=spf1 mx a include:relay.mailbaby.net ~all

when in use the lookup in getting
v=spf1mxainclude:relay.mailbaby.net~all

[Jolinar]

First, the external query of your DNS resource records:

Code: Select all

;QUESTION
vanixweb.com. IN ANY
;ANSWER
vanixweb.com. 3600 IN TXT "v=DMARC1"
vanixweb.com. 3600 IN TXT "v=spf1" "mx" "a" "include:relay.mailbaby.net" "~all"
vanixweb.com. 3600 IN NS ns.vanixweb.com.
vanixweb.com. 3600 IN NS ns2.vanixweb.com.
vanixweb.com. 3600 IN A 176.117.72.155
vanixweb.com. 3600 IN SOA ns1.vanixweb.com. support.vanixweb.com. 2023112133 14400 1800 604800 3600
;AUTHORITY
;ADDITIONAL

The MX resource record is completely missing.
The SPF resource record should look like this:

Code: Select all

vanixweb.com. 3600 IN TXT "v=spf1 mx a include:relay.mailbaby.net ~all"

The PTR record is pointing to the wrong host

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;QUESTION
155.72.117.176.in-addr.arpa. IN PTR
;ANSWER
155.72.117.176.in-addr.arpa. 14400 IN PTR maltanet.net.
;AUTHORITY
;ADDITIONAL

[soufian]

you can see
the enterd value




the stored value

[Jolinar]

you can see
the enterd value

Make sure to place quotation marks at the beginning and end of the value.

Your DKIM resource record is also not correct:

Code: Select all

;QUESTION
default._domainkey.vanixweb.com. IN TXT
;ANSWER
default._domainkey.vanixweb.com. 3600 IN TXT "v=DKIM1; h=sha256; k=rsa; s=email; " "p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAu6GiePrhoNQ10T2Je4VTCRnaFARWyjy7qFz+73rG1jv1TAgy611hJFaVAOWPYnP3JJ7/ybauNG03P/Lyudtx7Oeqpq5WmaDh4+WQYjCynQsTGtydWrEzidsZhyVgeRbTRrisHBPmrNi5qKtH8M5DslpI4FXTT2gEAebbUqau+jebfc4hATPpygoitQlSpgkEXfAoQQNwB2dK3S" "O2YTHp+UBfJ6kxDC6/tC4Wf1wFc6dt31oQlkvLtSldULHiNHqIqCDAFAOyzMkb1rX6nWbJ4RNt/Oo5XbgF2O8eQbNbneSPI2myGXVeF8is8DkAmYUhCzDTw54azfhplKhl2sEllQIDAQAB"
;AUTHORITY
;ADDITIONAL

It should look like this:

Code: Select all

default._domainkey.vanixweb.com. 3600 IN TXT "v=DKIM1; h=sha256; k=rsa; s=email; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAu6GiePrhoNQ10T2Je4VTCRnaFARWyjy7qFz+73rG1jv1TAgy611hJFaVAOWPYnP3JJ7/ybauNG03P/Lyudtx7Oeqpq5WmaDh4+WQYjCynQsTGtydWrEzidsZhyVgeRbTRrisHBPmrNi5qKtH8M5DslpI4FXTT2gEAebbUqau+jebfc4hATPpygoitQlSpgkEXfAoQQNwB2dK3S" "O2YTHp+UBfJ6kxDC6/tC4Wf1wFc6dt31oQlkvLtSldULHiNHqIqCDAFAOyzMkb1rX6nWbJ4RNt/Oo5XbgF2O8eQbNbneSPI2myGXVeF8is8DkAmYUhCzDTw54azfhplKhl2sEllQIDAQAB"

[soufian]

SPF record fixed whats should i include to prevent emails going to spam when i send an email to Gmail acc

[Jolinar]

whats should i include to prevent emails going to spam when i send an email to Gmail acc

Please read carefully what was written:

The MX resource record is completely missing

The PTR record is pointing to the wrong host

BTW:
If you use the IPv6 protocol on your server, you should also set the corresponding AAAA resource records.

[soufian]

Like this


and the PTR record should be
ip address server.vanixweb.com
or what ?

[soufian]

whats should i include to prevent emails going to spam when i send an email to Gmail acc

Please read carefully what was written:

The MX resource record is completely missing

The PTR record is pointing to the wrong host

BTW:
If you use the IPv6 protocol on your server, you should also set the corresponding AAAA resource records.

I have only ipv4 and whats is the correct PTR?

vanixweb.com ------- ip
ip----------- vanixweb.com

[Jolinar]

whats is the correct PTR?

It should look like this:

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155.72.117.176.in-addr.arpa. 14400 IN PTR server1.vanixweb.com.

Let's take a look at your MX Resource Records now:

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;QUESTION
vanixweb.com. IN MX
;ANSWER
vanixweb.com. 3600 IN MX 10 aspmx3.googlemail.com.vanixweb.com.
vanixweb.com. 3600 IN MX 10 server1.vanixweb.com.
vanixweb.com. 3600 IN MX 5 alt2.aspmx.l.google.com.vanixweb.com.
vanixweb.com. 3600 IN MX 1 aspmx.l.google.com.vanixweb.com.
vanixweb.com. 3600 IN MX 10 aspmx2.googlemail.com.vanixweb.com.
vanixweb.com. 3600 IN MX 5 alt1.aspmx.l.google.com.vanixweb.com.
;AUTHORITY
;ADDITIONAL

OMG
I'm afraid you don't really know what you're doing...Why are these MX Resource records?

I think, your MX resource record should look like this:

Code: Select all

vanixweb.com. 3600 IN MX 10 server1.vanixweb.com.