I'm sure the cause of the problem is within KeyHelp
Server operating system + version
Debian 12.5 (64-bit)
Server virtualization technology used
KVM
KeyHelp version + build number
24.0 (Build 3220)
Problem description / error messages
I have added a domain i.e domain.com with the existing user and pointed it to www/domain2.com/ but now it's not loading. Firefox and safari are saying
The page isn’t redirecting properly
The first domain in the user is working fine which is pointed to www/domain.com/
Expected result
website should be loading
Actual result
website is not loading
Steps to reproduce
Additional information
2nd domain to the existing user does not load
Re: 2nd domain to the existing user does not load
"The page isn’t redirecting properly" - This reads, as there is still an other server responsible for the domain.
Have you checked your DNS settings?
Is domain2.com resolving correctly to the KeyHelp server?
Have you waited 1 minute until all configurations have been updated?
Have you checked your DNS settings?
Is domain2.com resolving correctly to the KeyHelp server?
Have you waited 1 minute until all configurations have been updated?
Mit freundlichen Grüßen / Best regards
Alexander Mahr
**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
Alexander Mahr
**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
Re: 2nd domain to the existing user does not load
DNS for both domains are hosted with cloudflare and they are correctly being pointed to the server, and strangely domain1.com is working and domain2.com is not.Alexander wrote: ↑Tue 2. Apr 2024, 09:08 "The page isn’t redirecting properly" - This reads, as there is still an other server responsible for the domain.
Have you checked your DNS settings?
Is domain2.com resolving correctly to the KeyHelp server?
Have you waited 1 minute until all configurations have been updated?
Yes, I have waited several minutes for configurations to be updated, but still same result.
Re: 2nd domain to the existing user does not load
Hallo,
what is the extact error you get in the browser?
what is the extact error you get in the browser?
Mit freundlichen Grüßen / Best regards
Florian Cheno
**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
Florian Cheno
**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
Re: 2nd domain to the existing user does not load
Hi,
Firefox:
https://jmp.sh/ZDxVFu4w
Safari:
https://jmp.sh/UXgOWcxK
I can provide you with keyadmin login details (if needed) to check.
Re: 2nd domain to the existing user does not load
Hallo,
you have got a redirect loop, eg from http -> https -> http -> https and so on that never comes to an end. Use browser plugins lke "redirect path" or "Link redirect trace" to inspect the redirects on your website.
you have got a redirect loop, eg from http -> https -> http -> https and so on that never comes to an end. Use browser plugins lke "redirect path" or "Link redirect trace" to inspect the redirects on your website.
Mit freundlichen Grüßen / Best regards
Florian Cheno
**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
Florian Cheno
**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
Re: 2nd domain to the existing user does not load
Sorry this is not helpful, it only shows the folders of your domain in Keyhelp.
I am talking about redirects. This is a common problem when using Cloudflare
PS: And please insert the screenshots in the text and not via an external URL
I am talking about redirects. This is a common problem when using Cloudflare
PS: And please insert the screenshots in the text and not via an external URL
Mit freundlichen Grüßen / Best regards
Florian Cheno
**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************
Florian Cheno
**************************************************************
Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
**************************************************************