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Setting SPF and DKIM to service mails
Posted: Fri 4. Oct 2024, 23:58
by Chalipa
Hi,
I have set "Email Addresses of Server Domain" to my gmail account.
But it's going to the spam folder because there is no SPF and DKIM set.
Screenshot attached.
I'd appreciate it if someone could help me resolve this problem.
Re: Setting SPF and DKIM to service mails
Posted: Sat 5. Oct 2024, 09:30
by otto58
Re: Setting SPF and DKIM to service mails
Posted: Sun 6. Oct 2024, 03:04
by Chalipa
server.domain1.com is the server
hostname and
domain1.com is hosted in another server with proper spf and dkim set.
That's why I cannot set dkim/spf for
root@server.domain1.com
Re: Setting SPF and DKIM to service mails
Posted: Sun 6. Oct 2024, 07:39
by Tobi
You need to set the records not only for domain.com but also for server.domain.com.
Every subdomain can have its own SPF-record.
Re: Setting SPF and DKIM to service mails
Posted: Sun 6. Oct 2024, 19:17
by Chalipa
Tobi wrote: ↑Sun 6. Oct 2024, 07:39
You need to set the records not only for domain.com but also for server.domain.com.
Every subdomain can have its own SPF-record.
How can this be done in keyhelp panel?
Re: Setting SPF and DKIM to service mails
Posted: Sun 6. Oct 2024, 20:14
by Henning
You have to set dkim correctly. Have a look at my screenshot and the settings I made for the specific domain. My panel domain is for example zeus.henit.de. I also have web content and mail traffic for henit.de. So you need two dkim entries.
Re: Setting SPF and DKIM to service mails
Posted: Sun 6. Oct 2024, 20:26
by Chalipa
Henning wrote: ↑Sun 6. Oct 2024, 20:14
You have to set dkim correctly. Have a look at my screenshot and the settings I made for the specific domain. My panel domain is for example zeus.henit.de. I also have web content and mail traffic for henit.de. So you need two dkim entries.Bildschirmfoto 2024-10-06 um 20.12.20.png
You have
henit.de hosted on
zeus.henit.de server and you can easily set proper records.
In my case say, my vps running keyhelp is
zeus.henit.de but the domain
henit.de itself is not hosted in the same server
zeus.henit.de. It's on another server. That's why I cannot set proper records for email
root@zeus.henit.de in the server running keyhelp.
Re: Setting SPF and DKIM to service mails
Posted: Mon 7. Oct 2024, 06:36
by Henning
Good morning,
can you please show us your ns entries?