KeyHelp Community

Some time ago, I recommended KeyHelp to a friend who was very pleased. Now it's happening that his panel simply goes offline, you can't access it through the browser using URL or IP. I accessed it via ssh to check with HTOP if there was something consuming a lot of CPU or memory, but at first, I didn't find anything. I didn't post the logs here because I was unsure which one to post. To get it working again, you have to restart the server. Lately, it's been happening once or twice a day. If anyone can help, I'd be grateful.

Check the hardware first.
Examine the power supply and RAM.

Tobi wrote: ↑Wed 23. Oct 2024, 22:57 Check the hardware first.
Examine the power supply and RAM.

It is installed on a Hetzner VPS.

VPS hardware may also fail.

Hello,

what exactly goes offline:
- only KeyHelp?
- the domains hosted on the server?
- other services on your server?

Which message do you get in your browser when accessing one of the above resources when it is offline?

Alexander wrote: ↑Thu 24. Oct 2024, 09:39 Hello,

what exactly goes offline:
- only KeyHelp?
- the domains hosted on the server?
- other services on your server?

Which message do you get in your browser when accessing one of the above resources when it is offline?

Hello Alexander,
Both KeyHelp and the websites installed on it become inaccessible. You cannot access the admin panel, websites or the email client. In other words, KeyHelp and everything installed on it become inaccessible. When you try to access it via the browser, the message is that it is offline. When this happens, you can only access it via ssh. My friend restarts his VPS and everything goes back to normal. Yesterday this problem occurred 3 times. I am trying to help him, but so far we have not been able to solve the problem. Note: He is using Ubuntu 20.04.

the message is that it is offline

What exactly is the message in your browser, maybe attach a screenshot.

Please check these commands or logs when the error happens the next time:
Does just restarting one of the following services help? (...instead of rebooting the whole server):

PS: and /var/log/syslog and dmesg

Sorry for the delay in responding, as this KeyHelp is not one of mine and also the daily tasks made me forget, according to my friend his KeyHelp has not stopped since Alexander posted the commands to check, his KeyHelp is normal and I think it could be something in the Hetzner VPS, but I could be wrong. Anyway, I thank you all.