KeyHelp Community

Hi all ,
I used Migration Tool to import some domains from a Plesk server with success, no problem at all.
Now I want to move some domains from KeyhelpPro to KeyhelpPro servers. Starts it's ok, but just before migration I'm getting this error msg "Unable to read password hashs from source keyhelp server. Please make sure that the option "Use password hashes" (KeyHelp->Configuration->API->options) is enabled". API are enabled , SSH with keys , no IP filter (as it's just for this move) . One of the 2 servers is from Keyweb.de. To follow is the log:
Log
15:28:19 Unable to read password hashs from source keyhelp server. Please make sure that the option "Use password hashes" (KeyHelp->Configuration->API->options) is enabled
15:28:19 SRC KH srv2srv scp (SrcKH->DstKH) removed.
15:28:17 Start converting data...
15:26:54 Config check successfull
15:26:54 SRC-KH Srv2srv protokoll verificated and enabled.
15:26:51 SrcKH sending new ssh config and keyfile to server
15:26:51 Dst KeyHelp API returns hostname serv.vps040.xyz
15:26:50 Dst KeyHelp Mysql connection returns 49 tables
15:26:50 Dst KeyHelp Mysql connection successfull established
15:26:48 Dst KeyKelp MySQL password found
15:26:48 Dst Keyhelp server found
15:26:47 Src KeyHelp API returns hostname serv.migrets.net
15:26:46 Src KeyHelp Mysql connection returns 49 tables
15:26:46 Src KeyHelp Mysql connection successfull established
15:26:45 Src KeyKelp MySQL password found
15:26:45 Src Keyhelp server found
15:26:44 Perform check servers...
Waiting for some lights [have a nice day All of You.]

Hallo,

and did you activate the option "Use password hashes" in the API settings?

Hey John,
It sounds like you’re really close! Maybe double-check if the "Use password hashes" setting was fully saved after enabling it. Sometimes a restart of the KeyHelp service is needed to apply the changes properly. Hope it gets sorted soon — good luck!

Florian wrote: ↑Mon 28. Apr 2025, 09:39 Hallo,

and did you activate the option "Use password hashes" in the API settings?

Sorry delay ( I was working on ...) Thank You, all fine , no error at all.
and Yes , details matter