KeyHelp Community

Server operating system + version
(Debian 12 )

KeyHelp version + build number
(26.0 (Build 3618)

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Good morning, everyone... I've noticed over the last few days that user backups saved to /var/mail/vhosts/domain/email-account have stopped working.

This is only happening from the user's account... from the administrator's account, it continues to work correctly.

The question is whether this functionality has stopped working for user backups in their local or remote repository, since it does work correctly from the administrator's backup.

Thank you all








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Please more details! And use the template that is mandatory for this section of the forum, please!

Yes... good morning. I don't have any more details, which is why I removed the parts I couldn't include in the post.

I'm sorry...

Problem description / error messages

There is no error, as shown in the screenshot; it generates a single file of a few KBs, attached in the screenshot.

Expected result

No data available, as shown in the screenshot

Actual result

No data available

Steps to reproduce

This is done using the file backup procedure, including the server’s physical path, as described in this post, which has been working until a few days ago

viewtopic.php?p=56708#p56708

Additional information
There are no error logs, or I haven't been able to find them

Thank you all

kurgans wrote: ↑Tue 21. Apr 2026, 09:53I don't have any more details,

How about the backup log?

Good morning. The log doesn't actually show anything; it's as if it isn't reading the file path, since I manually entered 1 GB of email and it isn't showing anything.

Thank you all


[2026-04-21 10:20:02] INFO | Operation found: prune
[2026-04-21 10:20:02] INFO | Remove old snapshots
[2026-04-21 10:20:07] INFO | Operation found: check
[2026-04-21 10:20:07] INFO | Integrity check
[2026-04-21 10:20:08] INFO | Update snapshot data / stats
[2026-04-21 10:20:09] INFO | Update repository stats
[2026-04-21 10:20:11] INFO | Size ‘raw’: 0 B
[2026-04-21 10:20:11] INFO | Size ‘restore’: 0 B
[2026-04-21 10:20:12] INFO | All finished, releasing lock.
====
[2026-04-21 10:23:02] INFO | Create repository lock
[2026-04-21 10:23:03] INFO | Looking for pending operations for repository: Mail (Local) / #95
[2026-04-21 10:23:03] INFO | Operation found: backup
[2026-04-21 10:23:03] INFO | Prepare backup...
[2026-04-21 10:23:08] INFO | Backup created
[2026-04-21 10:23:08] INFO | Cleanup
[2026-04-21 10:23:08] INFO | Operation found: prune
[2026-04-21 10:23:08] INFO | Removing old snapshots
[2026-04-21 10:23:13] INFO | Operation found: check
[2026-04-21 10:23:13] INFO | Integrity check
[2026-04-21 10:23:14] INFO | Update snapshot data / stats
[2026-04-21 10:23:18] INFO | Update repository stats
[2026-04-21 10:23:20] INFO | Size ‘raw’: 445 B
[2026-04-21 10:23:20] INFO | Size ‘restore’: 341 B
[2026-04-21 10:23:21] INFO | All finished, releasing lock.

A ackup within the CLIENT Area of KeyHelp will not have direct access to /var/mail/vhosts/ as it would be possible within the ADMIN area.

Entering /var/mail/vhosts/ into the corresponding input field on "Create Backup" will not access absolute path, but the relative path.

Have a look at the help message above "Files and directories"

KeyHelp wrote:Specify paths to files and directories you want to back up. If you leave this field empty, your entire home directory will be backed up.
All paths are relative to your home directory. For example, if you want to back up a folder /wordpress/ that is located below your /www/ folder, enter /www/wordpress/.
You can use the * character as wildcard.

Btw. the behavior is the same as always, nothing regarding this has changed by the update.