PLEASE READ - Opening a new topic

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Alexander
Keyweb AG
Posts: 3810
Joined: Wed 20. Jan 2016, 02:23

PLEASE READ - Opening a new topic

Post by Alexander »

Bitte künftig bei neuen Themen an folgende Vorlage halten:

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Operating system + version
Example: Ubuntu 20.04

KeyHelp version + build nummer
Example: KeyHelp 20.3.1, Build 2144

Virtualization
Example: No virtualization, dedicated server

Problem description
Example: Domain management page does not open.

Steps to Reproduce
Example: Click on the navigation link Domain Management

Expected behavior
Example: Domain management is displayed

Actual behavior
Example: White page is displayed, browser reports error 500

Additional information
Example: Attached is the error log /var/log/keyhelp/php-error.log

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Additional notes

Is it a KeyHelp problem?
If this is not the case, please use the 'Off Topic' or 'Usage and Configuration' section.

Describe the problem as detailed as possible.
What exactly does not work? How does the error/problem appear? Which steps were carried out in advance and led to the occurrence of the problem? A picture says more than a thousand words - It may be useful to attach a screenshot to clarify the problem.

What do the logs say?
KeyHelp's own log files can be found within the KeyHelp UI under "System Status".

For errors affecting services on the server, the corresponding log extracts (under /var/log/) should be attached.

Errors during the installation process can be seen in the file /var/log/keyhelp/install.log, search word: "Error detected". You should be able to find the cause of the error in the lines above the search word.

Adjustments made to the server?
Have any changes been made to the server that might have something to do with the problem? For example, have changes been made to configuration files managed by KeyHelp, have other software been installed, was a backed imported, etc.?

Protect your sensible data
Please note that logs and screenshots may contain data that is not intended for the eyes of others and should be removed by you at your own discretion.

Customers of Keyweb AG
Customers of Keyweb AG can use the Keyweb ticket system to report a problem.
Mit freundlichen Grüßen / Best regards
Alexander Mahr

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Keyweb AG - Die Hosting Marke
Neuwerkstr. 45/46, 99084 Erfurt / Germany
http://www.keyweb.de - http://www.keyhelp.de
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