KeyHelp Community

OK, this is a bit confusing on the user's side.
I went to the panel and see that an update is available, but there is no update button
after a while I found Maintenance intervals and started the update.
It's been 20 minutes but the version hasn't changed.

here log.
[19-May-2020 15:11:01] INFO --> maintenance log okay
[19-May-2020 15:11:01] INFO --> trying to connect to updateserver
[19-May-2020 15:11:02] INFO --> set correct tmp-directories mount for update
[19-May-2020 15:11:02] INFO --> new version detected - starting update process from "20.0" to "20.1"
[19-May-2020 15:11:02] INFO --> first update step: "20.1" | total steps to reach latest version: 1
[19-May-2020 15:11:02] INFO --> create folder for panelupdate "/home/keyhelp/www/keyhelp_tmp/"
[19-May-2020 15:11:02] INFO --> start download of "https://install.keyhelp.de/files/releas ... p71.tar.gz"

Update:
I went to the keyhelp_tmp folder and found that the panel was downloading incredibly slowly 1.5Mb in 25minutes it will probably take several hours to download 10 megabytes. And Yes, the server is fine, other files are downloaded immediately.



Update:
now it has completely stopped, only 4 megabytes have been downloaded

I am Mobile at the Moment. Search for IPv6. Could be the problem.

Good Luck

Arne

This sounds like "the IPv6 problem", like ShortSnow already said.

1) You probably have to disable IPv6 for now, do it with this command:

2) Restart the update, if it is not already running:
-> The update should run fine now.

You now probably want to enable IPv6 again.


(With KeyHelp 20.1 the IPv6 problem should never be a problem again)