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Mail quota surpassed
Posted: Wed 9. Sep 2020, 18:20
by info@eurhosting.net
Hello
One of my customer has a funny issue, he was able to reach 7.4Gb of mail in a mailbox configured with a 5GB quota.
Now he can't do nothing.
Anyone had similar situation before?
Re: Mail quota surpassed
Posted: Wed 9. Sep 2020, 20:14
by Tobi
Just give him temporarily 10 GB.
Then he should have access again and can delete older mails.
Or he can order the 5 GB Upgrade
Re: Mail quota surpassed [SOLVED]
Posted: Thu 10. Sep 2020, 16:23
by Alexander
Mailboxes are not directly restricted in a way they would reject incoming emails, instead their total disk space usage is taken into account when deciding to limit the whole user account (-> user can't store any more data / database rights gets restricted).
The user should have receive an email once he reach 90% and a second mail once he reach 100% of disk space usage of his account - All consequences are described in these emails.
Additionally to the already in place behavior, I have now added a notification on the users dashboard, including a description of the consequences, in the case a user exceeds 90% / 100% disk space usage.
(If the user has gained enough free space again, it will still take some time, until he get fully unlocked again - the KeyHelp maintenance job 'Calculate disk space' is responsible for restricting / de-restricting of user accounts - it runs once a hour by default)