KeyHelp Community

Hello, I've setup yesterday a remote backup to a server that I don't use so I can use that storage at least.

My keyhelp panel version is: 20.3.2 (Build 2131)

Now the problem is:
I have entered remote backup details (ip, port, sftp, password) and tested the connection, it works.
When I create a manual backup inside panel it sends my backup correctly to another server.
Now, I did a schedule backup to do at 3AM mornigs and I'm getting this message per email:

Hello hostmaster!

Your backup process was canceled, because of an error!

Server: my.vmserver.net
Backup type: Server backup

Error message: Remote server error: Unable to connect - incorrect host/port

The weird thing is that the manual remote backup works, but the scheduled one gives error of incorrect details.

Hello,

Please share the relevant log files of your remote server at the time of the backup, to check if there was a login attempt by the backup system.

The problem resolved itself.

The next day, the scheduled backup did itself at 3AM, and it was working.