KeyHelp Main Website Down

Tony20 · Post by **Tony20** » Tue 16. Nov 2021, 13:41

Hello, the main website www.keyhelp.de is not accessible.

Post by **Alexander** » Tue 16. Nov 2021, 14:10

Hello!

Thank you for the information.
After checking: From our side, all systems are running at nominal.

Post by **Florian** » Tue 16. Nov 2021, 14:20

Hallo,

pleese send a tracroute to www.keyhelp.de and also send the source IP.

Tony20 · Post by **Tony20** » Wed 17. Nov 2021, 14:03

I get a blank page on the https://www.keyhelp.de/en/ website, I try it with different web browsers, same result.

There is a post on LowEndTalk reporting this problem on the Keyhelp main website.

what happend to keyhelp panel?

https://www.lowendtalk.com/discussion/comment/3301783

Post by **Alexander** » Wed 17. Nov 2021, 14:48

Ahhh, thank you, seams that only the English part of our website has some kind of an error. I start to investigate.

Tony20 · Post by **Tony20** » Wed 17. Nov 2021, 15:03

Alexander wrote: ↑Wed 17. Nov 2021, 14:48 Ahhh, thank you, seams that only the English part of our website has some kind of an error. I start to investigate.

All good now, thanks!

tab-kh · Post by **tab-kh** » Wed 17. Nov 2021, 15:09

Strange things happen. Surfing to www.keyhelp.de with newest Firefox browser from my Windows 10 PC, the page loads for a looooong time. Then the URL changes to https:/www.keyhelp.de/en/ showing a white page with a HTML source of

Code: Select all

<!DOCTYPE html>
<html lang="en-US">
<head>
	<meta charset="UTF-8" />
<meta http-equiv="X-UA-Compatible" content="IE=edge">
	<link rel="pingback" href="https://www.keyhelp.de/xmlrpc.php" />

	<script type="text/javascript">
		document.documentElement.className = 'js';
	</script>

	<script>var et_site_url='https://www.keyhelp.de';var et_post_id='4612';function et_core_page_resource_fallback(a,b){"undefined"===typeof b&&(b=a.sheet.cssRules&&0===a.sheet.cssRules.length);b&&(a.onerror=null,a.onload=null,a.href?a.href=et_site_url+"/?et_core_page_resource="+a.id+et_post_id:a.src&&(a.src=et_site_url+"/?et_core_page_resource="+a.id+et_post_id))}
</script><!DOCTYPE html>
<html lang="en-US">
<head>
	<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
	<meta name="viewport" content="width=device-width">

OTOH, the server seems to be up and running, traceroute works using IPv4 and v6.

Edit: Website seems to be working again.

Edit: Just tried again and it seems to be up and running again

Post by **Alexander** » Wed 17. Nov 2021, 15:36

I "played" around with the settings the last couple of minutes. So there may be times, where it worked and times where it did not.

From now on, all should be fine again. Thank you very much for reporting!

KeyHelp Main Website Down [SOLVED]

KeyHelp Main Website Down

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Re: KeyHelp Main Website Down [SOLVED]