Unable to setup Outlook account with Key Machine server

[Amandio]

I created the emails addresses on the user page, but I'm unable to configure the accounts on Outlook or other email software we use.

Can someone help me?

[Jolinar]

but I'm unable to configure the accounts on Outlook or other email software we use.

Error messages, logfile entries?
More input please!

[Alexander]

Hello,

Have you used the information from the "Connection data" column on the email page?
With these you have everything you need to setup any email client.

[Tobi]

Which version of Outlook do you use?
And which OS?

[Amandio]

Hello,

Have you used the information from the "Connection data" column on the email page?
With these you have everything you need to setup any email client.

Yes I used the information from the connection data column.

I tried to setup the email addresses on Outlook 2019 but I always get the same error message ''Outlook is unable to connect to your incoming (POP) e-mail server. Verify your email address and password and try again'

Also on mobile apps I'm unable to setup the emails.

[Amandio]

Which version of Outlook do you use?
And which OS?

I use the Outlook 2019 on Windows 10

[Tobi]

Are there any outstanding updates?
Either Windows or Office updates?

[BasHeijermans]

Could it be that the SSL level is too high? They did ditch the old v1 level and started using v2 and up.
Solution:

Code: Select all

nano /usr/lib/ssl/openssl.cnf

At the bottom you find: CipherString = DEFAULT@SECLEVEL=2

Change that to SECLEVEL=1 and reboot.

See if you can manage to setup them now.

I had the same problem with programs that use SSLv1 and can't manage v2.

No idea if it solves it for you, but it's worth a shot.

But first, check if your ports for mail are open and reachable, you can check telnet on port 110, it should give you a prompt.
If it fails to connect the problem is with your ports.

[Amandio]

I'm sorry for my ignorance but can you guide me through the steps to make that change?

Could it be that the SSL level is too high? They did ditch the old v1 level and started using v2 and up.
Solution:

Code: Select all

nano /usr/lib/ssl/openssl.cnf

At the bottom you find: CipherString = DEFAULT@SECLEVEL=2

Change that to SECLEVEL=1 and reboot.

See if you can manage to setup them now.

I had the same problem with programs that use SSLv1 and can't manage v2.

No idea if it solves it for you, but it's worth a shot.

But first, check if your ports for mail are open and reachable, you can check telnet on port 110, it should give you a prompt.
If it fails to connect the problem is with your ports.

[BasHeijermans]

If you don't know how to do this, then ask somebody that knows Linux.

Sorry mate.

[24unix]

I tried to setup the email addresses on Outlook 2019 but I always get the same error message ''Outlook is unable to connect to your incoming (POP) e-mail server. Verify your email address and password and try again'

Why are you using POP?

Can you ping the server?

What does

Code: Select all

telnet <emailserver> 110

say?