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Unable to setup Outlook account with Key Machine server
Posted: Fri 15. Jul 2022, 09:44
by Amandio
I created the emails addresses on the user page, but I'm unable to configure the accounts on Outlook or other email software we use.
Can someone help me?
Re: Unable to setup Outlook account with Key Machine server
Posted: Fri 15. Jul 2022, 09:48
by Jolinar
Amandio wrote: ↑Fri 15. Jul 2022, 09:44
but I'm unable to configure the accounts on Outlook or other email software we use.
Error messages, logfile entries?
More input please!
Re: Unable to setup Outlook account with Key Machine server
Posted: Fri 15. Jul 2022, 09:52
by Alexander
Hello,
Have you used the information from the "Connection data" column on the email page?
With these you have everything you need to setup any email client.
Re: Unable to setup Outlook account with Key Machine server
Posted: Fri 15. Jul 2022, 10:02
by Tobi
Which version of Outlook do you use?
And which OS?
Re: Unable to setup Outlook account with Key Machine server
Posted: Sat 16. Jul 2022, 00:02
by Amandio
Alexander wrote: ↑Fri 15. Jul 2022, 09:52
Hello,
Have you used the information from the "Connection data" column on the email page?
With these you have everything you need to setup any email client.
Yes I used the information from the connection data column.
I tried to setup the email addresses on Outlook 2019 but I always get the same error message ''Outlook is unable to connect to your incoming (POP) e-mail server. Verify your email address and password and try again'
Also on mobile apps I'm unable to setup the emails.
Re: Unable to setup Outlook account with Key Machine server
Posted: Sat 16. Jul 2022, 00:03
by Amandio
Tobi wrote: ↑Fri 15. Jul 2022, 10:02
Which version of Outlook do you use?
And which OS?
I use the Outlook 2019 on Windows 10
Re: Unable to setup Outlook account with Key Machine server
Posted: Sat 16. Jul 2022, 06:52
by Tobi
Are there any outstanding updates?
Either Windows or Office updates?
Re: Unable to setup Outlook account with Key Machine server
Posted: Sat 16. Jul 2022, 16:49
by BasHeijermans
Could it be that the SSL level is too high? They did ditch the old v1 level and started using v2 and up.
Solution:
At the bottom you find: CipherString = DEFAULT@SECLEVEL=2
Change that to SECLEVEL=1 and reboot.
See if you can manage to setup them now.
I had the same problem with programs that use SSLv1 and can't manage v2.
No idea if it solves it for you, but it's worth a shot.
But first, check if your ports for mail are open and reachable, you can check telnet on port 110, it should give you a prompt.
If it fails to connect the problem is with your ports.
Re: Unable to setup Outlook account with Key Machine server
Posted: Tue 30. Aug 2022, 14:12
by Amandio
I'm sorry for my ignorance but can you guide me through the steps to make that change?
BasHeijermans wrote: ↑Sat 16. Jul 2022, 16:49
Could it be that the SSL level is too high? They did ditch the old v1 level and started using v2 and up.
Solution:
At the bottom you find: CipherString = DEFAULT@SECLEVEL=2
Change that to SECLEVEL=1 and reboot.
See if you can manage to setup them now.
I had the same problem with programs that use SSLv1 and can't manage v2.
No idea if it solves it for you, but it's worth a shot.
But first, check if your ports for mail are open and reachable, you can check telnet on port 110, it should give you a prompt.
If it fails to connect the problem is with your ports.
Re: Unable to setup Outlook account with Key Machine server
Posted: Tue 30. Aug 2022, 15:02
by BasHeijermans
If you don't know how to do this, then ask somebody that knows Linux.
Sorry mate.
Re: Unable to setup Outlook account with Key Machine server
Posted: Tue 30. Aug 2022, 15:13
by 24unix
Amandio wrote: ↑Sat 16. Jul 2022, 00:02
I tried to setup the email addresses on Outlook 2019 but I always get the same error message ''Outlook is unable to connect to your incoming (POP) e-mail server. Verify your email address and password and try again'
Why are you using POP?
Can you ping the server?
What does
say?