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Login issue - version mismatch
Posted: Fri 15. Jul 2022, 12:41
by rmprdmn
I'm sure the cause of the problem is within KeyHelp
(Problems not related to KeyHelp belong in the Offtopic forum)
Server operating system + version
(e.g. Ubuntu 20.04)
Server virtualization technology used
Unknown
KeyHelp version + build number
22.1 but login page shows "Version mismatch"
Problem description / error messages
Tried to login to control panel but got Version mismatch.
Tried to run update through the terminal - now I have error "Forbidden You don't have permission to access this resource."
Expected result
Actual result
Steps to reproduce
Additional information
(e.g. recent changes to the server, excerpts from log files (/var/log/*, /var/log/keyhelp/php-error.log, etc.))
Re: Login issue - version mismatch
Posted: Fri 15. Jul 2022, 12:53
by Alexander
Hello,
please execute the following command
and provide the output of the menu item "7) Show system information",
as well as the latest contents of:
Code: Select all
/var/log/keyhelp/cronjob/panel-update.log
/var/log/keyhelp/php-error.log
Re: Login issue - version mismatch
Posted: Fri 15. Jul 2022, 13:06
by rmprdmn
Code: Select all
CPU : Intel Xeon Processor (Skylake, IBRS) (amd64) / Cores 1
System virtualization : KVM
Server time : 13:59:08 - July 15, 2022
Uptime : Days 0 / Hours 0 / Minutes 52
Server utilization
CPU load : 1.00 % (0.01 / 0 / 0)
Process count : 124
Emails in queue : 0
Disk space : Free: 1.49 GiB Used: 12.36 GiB Total: 14.61 GiB
Memory : Free: 469.78 MiB Used: 482.20 MiB Total: 951.98 MiB
Swap space : Free: 847.00 MiB Used: 177.00 MiB Total: 1024.00 MiB
Applications
Operating system : Ubuntu 20.04 (64-bit)
KeyHelp : 22.0.1 (DB), 22.1 (File), 2687 (Build)
Kernel : Kernel 5.4.0-122-generic
Web server : Apache 2.4.41
DNS server : BIND 9.16.1
PHP : PHP 7.4.3
Database server : MariaDB 10.3.34
FTP server : ProFTPD 1.3.6c
Mail transfer agent : Postfix 3.4.13
Mail delivery agent : Dovecot 2.3.7.2
MTA content filter : Amavisd-new 2.11.0
Spam filter : SpamAssassin 3.4.4
Virus scanner : ClamAV 0.103.6
Database administration : phpMyAdmin 5.2.0
Webmail : Roundcube 1.5.3
Cryptography : OpenSSL 1.1.1f
Data transfer : curl 7.68.0
Backup software : Restic 0.13.1
Backup data transfer : Rclone 1.58.1
Pending package manager updates
Update count : 0
Security update count : 0
Only have panel-update.log.
P.S. Sorry for asking for help but could not find resolution for the similar issue.
Re: Login issue - version mismatch [SOLVED]
Posted: Fri 15. Jul 2022, 14:05
by Alexander
Hello,
It seems that the database connection was interrupted during the update. This is usually not a problem, as KeyHelp has some self-healing features
. Normally this would be fixed with the next automatic update run of the control panel, which is done every day at 03:xx.
Unfortunately, due to changes in the panel upgrade routine with 22.1 and because there was a smaller update 22.0.1, the auto-healing feature could not work as expected with this particular update.
---
EDIT:
I have now re-implemented the self-healing features into version 22.1. So if a server suffers from the same problem, it should now heal itself with the next panel update, which should run on Saturday morning.
The issue was fixed on rmprdmn server.