error creating new user [SOLVED]

[Chalipa]

I'm sure the cause of the problem is within KeyHelp
(Problems not related to KeyHelp belong in the Offtopic forum)


Server operating system + version
Debian 11.7 (64-bit)


Server virtualization technology used
KVM


KeyHelp version + build number
23.1.1 (Build 3016)


Problem description / error messages
Whenever I try to create a new user, it says

An error occurred.

and in System Status -> Event Logs it says

Expected result
add user

Actual result
adding user with error

Steps to reproduce


Additional information

It does not say, what exactly the error is. How Can I resolve this?

[Alexander]

Hello,

please check "General -> System Status -> Logs -> Processing of tasks (update.log)" around 2023-08-20 03:52:00.

I guess it has something to do with Quota on your system.

Did any errors occur during the installation?

[Chalipa]

Hi,

Thank you for replying. There were no errors during installation.

I get the following in the log

[20-Aug-2023 03:52:02] ERROR | setquota: Mountpoint (or device) / not found or has no quota enabled.
setquota: Not all specified mountpoints are using quota.

How can i fix this?

[Alexander]

Hello,

Please upload the content of /var/log/keyhelp/install.log

Please upload the content of your /etc/fstab

[Chalipa]

Hi again,

/var/log/keyhelp/install.log

Code: Select all

================================================================================
  Placeholders
================================================================================

  install.ssh_keys =
  install.nagios =
  install.midnight_commander =
  install.server_setup =
  install.server_setup_dev =
  install.hide_lts_notice = 1
  install.hostname =
  general.preferred_protocol = ipv4
  system.email = root@***HOSTNAME***
  server.domain = ***HOSTNAME***
  server.alias = ***IP_0*** ***IP_1***
  server.current_hostname = ***HOSTNAME***
  server.timezone = Europe/Stockholm
  server.fstab = # /etc/fstab: static file system information.
UUID=ce1e50b7-51ad-4707-a483-8003a82ef2a1     /     xfs     defaults,usrquota,grpquota     0     0
  # /boot/efi was on /dev/vda2 during installation
  UUID=9D15-2D5E  /boot/efi       vfat    umask=0077      0       1
  /dev/sr0        /media/cdrom0   udf,iso9660 user,noauto     0       0
  /dev/sr1        /media/cdrom1   udf,iso9660 user,noauto     0       0
  encryption.base = ***KH_ENCRYPTION_BASE***
  webserver.log_format_with_logio = %h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\" %I %O
  webserver.log_format_without_logio = %h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\" 0 0
  webserver.http_port = 80
  webserver.https_port = 443
  webserver.redirect_url_domain_not_found = https://***HOSTNAME***/index.php?page=domain_not_found
  dir.home = /home/keyhelp
  dir.keyhelp = /home/keyhelp/www/keyhelp
  dir.webmail = /home/keyhelp/www/webmail
  dir.roundcube = /home/keyhelp/www/roundcube
  dir.rainloop = /home/keyhelp/www/rainloop
dir.snappymail = /home/keyhelp/www/snappymail
  dir.db-administration = /home/keyhelp/www/db-administration
  dir.phpmyadmin = /home/keyhelp/www/phpmyadmin
  dir.adminer = /home/keyhelp/www/adminer
  dir.statistics = /home/keyhelp/www/keyhelp.webstats
  dir.acme_challenge = /home/keyhelp/www/.well-known/acme-challenge
  dir.autoconfig = /home/keyhelp/www/keyhelp/misc/emailconfig
  email.enable_virus_checks = 1
  dovecot.imap_login_process_limit = 100
  dovecot.max_userip_connections = 10
  dovecot.enforce_quota = 1
  postfix.inet_protocols = ipv4
  avscan.virus_signatures_type = good
  clamav.signatures_for_config =
  php.version = 7.4
  db.tuning_file = tuning.cnf
  db.setup.username = root
  db.setup.password = ***DB_SETUP_PASS***
  db.root.username = root
  db.root.password = ***DB_SETUP_PASS***
  db.keyhelp.host = localhost
  db.keyhelp.username = keyhelp
  db.keyhelp.password = ***DB_KH_PASS***
  db.keyhelp.database = keyhelp
  db.keyhelp_root.host = localhost
  db.keyhelp_root.username = keyhelp_root
  db.keyhelp_root.password = ***DB_KH_ROOT_PASS***
  bind.rname = root.***HOSTNAME***.
  bind.serial = 2023080600
  bind.name_servers.0 = ns.***HOSTNAME***.
  bind.name_servers.1 = ns2.***HOSTNAME***.
  bind.glue_records.0.ns = ns
  bind.glue_records.0.class = A
  bind.glue_records.0.ip = ***IP_0***
bind.glue_records.1.ns = ns2
  bind.glue_records.1.class = AAAA
  bind.glue_records.1.ip = ***IP_1***
  bind.ips_v4.0 = ***IP_0***
  bind.ips_v6.0 = ***IP_1***
  admin.username = keyadmin
  admin.password = ***KH_ADMIN_PASS***
  admin.email = admin@domain.com
  phpmyadmin.password = ***PMA_PASS***
  phpmyadmin.blowfishsecret = ***PMA_CRYPT***
  roundcube.product_name = KeyHelp Webmail
  roundcube.support_url =
  roundcube.password = ***RC_PASS***
  roundcube.plugins = 'managesieve','password','markasjunk','keyhelp_sync_identities'
  roundcube.plugins_db = managesieve, password, markasjunk, keyhelp_sync_identities
  roundcube.skin = elastic
  roundcube.logo =
  roundcube.logo_login =
  roundcube.logo_favicon =
  roundcube.24_byte_des_key = ***RC_CRYPT***
  roundcube.pw_length = 8
  rainloop.product_name = KeyHelp Webmail
  rainloop.password = ***RL_PASS***
  rainloop.language = en
  snappymail.product_name = KeyHelp Webmail

The error I get there:

Code: Select all

perl: warning: Please check that your locale settings:
                LANGUAGE = (unset),
                LC_ALL = (unset),
                LC_CTYPE = "UTF-8",
                LC_TERMINAL = "iTerm2",
                LANG = "en_US.UTF-8"

and

/etc/fstab

Code: Select all

# /etc/fstab: static file system information.
#
# Use 'blkid' to print the universally unique identifier for a
# device; this may be used with UUID= as a more robust way to name devices
# that works even if disks are added and removed. See fstab(5).
#
# systemd generates mount units based on this file, see systemd.mount(5).
# Please run 'systemctl daemon-reload' after making changes here.
#
# <file system> <mount point>   <type>  <options>       <dump>  <pass>
# / was on /dev/vda3 during installation
UUID=ce1e50b7-51ad-4707-a483-8003a82ef2a1     /     xfs     defaults,usrquota,grpquota     0     0
# /boot/efi was on /dev/vda2 during installation
UUID=9D15-2D5E  /boot/efi       vfat    umask=0077      0       1
/dev/sr0        /media/cdrom0   udf,iso9660 user,noauto     0       0
/dev/sr1        /media/cdrom1   udf,iso9660 user,noauto     0       0

[Jolinar]

This is not the complete content of /var/log/keyhelp/install.log

[Florian]

Hallo,

some images for virtual servers do not include the mod_quotav2 modules.

Run the command

Code: Select all

quotaon /

If you get the error:

Code: Select all

quotaon: Quota format not supported in kernel

Install the package linux-image-extra-virtual

Code: Select all

apt-get install linux-image-extra-virtual

[Chalipa]

This is not the complete content of /var/log/keyhelp/install.log

It's 3522 lines of logs, shall i paste them all?

Hallo,

some images for virtual servers do not include the mod_quotav2 modules.

Run the command

Code: Select all

quotaon /

If you get the error:

Code: Select all

quotaon: Quota format not supported in kernel

Install the package linux-image-extra-virtual

Code: Select all

apt-get install linux-image-extra-virtual

Hi,

I get:

Code: Select all

quotaon /
quotaon: Mountpoint (or device) / not found or has no quota enabled

[Jolinar]

It's 3522 lines of logs, shall i paste them all?

You could attach it as a file attachment to your post...

[24unix]

It's 3522 lines of logs, shall i paste them all?

Pasted stuff, even if marked as code, is hard to read if it is long text.

Save it into a *txt file and attach it.

However, you need to enable quota.

Jolinar was faster … however, I already typed it …

[Florian]

Hallo,

regarding the fstab you are using xfs filesystem. The quota handling is different to ext4

[Chalipa]

It's 3522 lines of logs, shall i paste them all?

Pasted stuff, even if marked as code, is hard to read if it is long text.

Save it into a *txt file and attach it.

However, you need to enable quota.

Jolinar was faster … however, I already typed it …

Getting permission error, downloading it.

How do i convert it to txt?

[Jolinar]

How do i convert it to txt?

You can simply rename the file.

[Alexander]

Regarding the XFS file system - read the link below for 'How to setup quota in combination with a XFS file system'.
Or switch to ext4 file system straight away (recommended).

It's from the German area of this forum, but I prepared a Google Translate link for you:

https://community-keyhelp-de.translate. ... r_pto=wapp

How do i convert it to txt?

You can simply rename the file.

@Chalipa, because of this statement, i would recommend you are asking your provider or a more experienced person, to help you with the above link / switch.

[Florian]

Hallo,

OK I tested it. It works like discussed in the other thread

1. Open /etc/default/grub

2. Change the line

Code: Select all

GRUB_CMDLINE_LINUX=""

to

Code: Select all

GRUB_CMDLINE_LINUX="rootflags=usrquota,grpquota"

3. run update-grub

4. reboot