KeyHelp Community

Hello Team,

Please can you help .. when i create new backup it take long time to complete backup ... can take more than 24 hours for 20 GB.
i have 4 cores with 8 GB ram, before last update it was fast backup to SFTP.
- i checked setting / Configuration / Backup

- CPU core limit
Here you can limit the number of CPU cores used for a backup process. A backup that is limited to a certain number of cores takes longer, but uses less CPU power. "No CPU more Limit"

- Compression rate
You can reduce the duration of the backup process at the expense of the resulting file size by choosing a faster compression method.
The fastest option is No compression. "No Compression "

- I have enabled "Multithreading".

>>> Thank you ...

Hello,

are you referring to the old or new backup system?

Have a look into the headlines of the corresponding configuration page. The settings you mentioned: two settings are for the old, and one for the new system.

New backup management its Enabled. please check attached and time from backup start until now and still not complete. its run but very slowly.

So you are using the new backup management.

- Where do you upload your backup? The problem may be at the remote side.

- Since when does the repository exist? Since January 2023, all NEW repositories use a compression function that should significantly reduce the file size, which could help a potential weak remote server.

- Is the backup really still running? Do the percentage values change? Is the "restic" process still running? Perhaps it has crashed (e.g. due to a restart of the server during the backup, etc.)

Can you please post the sum of all

Size of databases
Size of emails
Size of webdata

Tobi wrote: ↑Wed 29. Nov 2023, 09:07 Can you please post the sum of all

Size of databases
Size of emails
Size of webdata

Webspace 20.80 GiB
Emails 564.73 MiB
Databases 311.93 MiB

Backup start Nov 28, 2023, 14:05:10. until Nov 29, 2023, 20:40:10. total it was uploaded to SFTP (51.06%) its mean more than 24 hours ? look like working normal and the percentage counting normal but it's so slowly.

Alexander wrote: ↑Wed 29. Nov 2023, 09:04 So you are using the new backup management.

- Where do you upload your backup? The problem may be at the remote side.

- Since when does the repository exist? Since January 2023, all NEW repositories use a compression function that should significantly reduce the file size, which could help a potential weak remote server.

- Is the backup really still running? Do the percentage values change? Is the "restic" process still running? Perhaps it has crashed (e.g. due to a restart of the server during the backup, etc.)

yes, all running

Total sizes:
Webspace 20.80 GiB
Emails 564.73 MiB
Databases 311.93 MiB

Backup start Nov 28, 2023, 14:05:10. until Nov 29, 2023, 20:40:10. total it was uploaded to SFTP (51.06%) its mean more than 24 hours ? look like working normal and the percentage counting normal but it's so slowly.

Unfortunately you have not said anything about my 2 first points.

The amount of data you are going to backup is rather small, i would guess this should not last more than 10 minutes to backup in normal circumstances. Especially if it is a follow up backup run. Because of a incremental backup, this should run only 3-4 minutes with the second and following runs.

To test this: Do a local backup, to see how fast it should be.

So I guess, the problem is the backup remote storage or the internet connection between these two servers. Which seems really slow. This would be out of scope of KeyHelp.

To test this: Establish a SFTP connection between the two servers and measure the speed.