Viruses are not being deleted/quarantined.
Posted: Tue 7. Apr 2026, 13:52
I'm sure the problem is caused by KeyHelp
(For example: Yes/No (Problems unrelated to KeyHelp belong to the Off-Topic forum))
Server operating system + version
(For example: Ubuntu 20.04)
Ubuntu 22.04
Server virtualization technology used
(For example: none, OpenVZ, KVM, XEN, etc.)
No virtualization.
KeyHelp version + build number
(For example: 22.0 - Build 2366)
26.0 (Build 3618)
Problem description / error messages
Viruses uploaded via FTP are not being deleted/quarantined
Expected result
Quarantine/delete
Actual result
No action is taken.
Rebuild steps
Additional information
(For example: recent changes made on the server, excerpts from log files (/var/log/*, /var/log/keyhelp/php-error.log, etc.))
.
(For example: Yes/No (Problems unrelated to KeyHelp belong to the Off-Topic forum))
Server operating system + version
(For example: Ubuntu 20.04)
Ubuntu 22.04
Server virtualization technology used
(For example: none, OpenVZ, KVM, XEN, etc.)
No virtualization.
KeyHelp version + build number
(For example: 22.0 - Build 2366)
26.0 (Build 3618)
Problem description / error messages
Viruses uploaded via FTP are not being deleted/quarantined
Expected result
Quarantine/delete
Actual result
No action is taken.
Rebuild steps
Additional information
(For example: recent changes made on the server, excerpts from log files (/var/log/*, /var/log/keyhelp/php-error.log, etc.))
.